Customer Support Associate

Job DescriptionSafeGold is India's largest digital gold platform with over 35 million customers and 100+ distribution partners across India, Thailand, and the UAE. As a fintech innovator, we're transforming how gold is bought, stored, and sold using technology to bring efficiency, transparency, and trust to one of the world's most traditional assets. \ NWe've been consistently recognised for our growth and impact: \ N#9 in 2023 ET Growth Champions (India) \ N#9 in 2024 FT High GrowthCompanies (Asia) \ NJob Description \n \n Answer calls/emails professionally to provide information about products and services, obtain details of complaints/services.\ N Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.\ N Assisting in KYC verifications checks for customers.\ N Provide resolution on disputed transaction.\ N Promptness in handling escalations/queries raised by customer.\ N Provide excellent customer service at all times\ N Maintain a friendly manner and calm, positive manner when handling complaints\ N\nSkills Must have \ N \n Customer Service Calls (Inbound-Outbound)/Email handling experience, social media customer service support knowledge.\ N Stock management\nBanking background preferred\ N\nGood to have \n \ N Digital Marketing/FraudComplaint handling\ N\nQualifications \n \ N Graduate from any recognized university.\ N\nWorking Days \n \ N 5 Days a week (IncludesSat and Sunday)\ N Shift timings vary between 7 am - 11 pm\ N .