🎁 Before you apply, rehearse this interview. Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card. I want my training →
Job Description: Key Responsibilities: Customer Engagement & Support: Responding to inquiries via phone, email, and social media, ensuring high customer satisfaction. Data Management & Analysis: Maintaining accurate customer records, updating CRM systems, and analyzing data to identify trends and improve segmentation Relationship Building: Developing long-term, profitable relationships with clients, including upselling and cross-selling to increase revenue. Campaign Coordination: Executing and monitoring CRM campaigns to boost customer engagement. Collaboration: Working with sales, marketing, and operations teams to streamline the customer journey and ensure seamless service. Problem Resolution: Addressing customer complaints efficiently, acting as the point of escalation for service issues. Required Qualifications & Skills: Education: Bachelors degree in Marketing, Business, IT, or a related field. Experience: 13 years in CRM, customer service, or sales roles. Technical Skills: Proficiency in CRM software Soft Skills: Strong communication, interpersonal, problem-solving, and organizational skills .