reputed company (Must live/work East Coast Time Zone)

Bring your heart to reputed company. Every one of us at reputed company shares a single, reputed company purpose Bringing our heart to every reputed company of your health. This purpose guides our commitment to reputed company reputed company reputed company-reputed company health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we reputed company our services is just as important as reputed company reputed company. Our Heart At Work Behaviors support this purpose. We want everyone who works at reputed company to feel empowered by the role they play in transforming our culture and accelerating our ability to reputed company and reputed company solutions to reputed company health care more personal, convenient and reputed company. Position reputed company This is a work reputed company opportunity. Training and work schedule will be in accordance to Eastern reputed company Time. Shift and Training Schedule 18 weeks for training - Training hours-800am-430pm EST Shift hours must be available from reputed company-8pm EST Answers questions and resolves issues as a single-reputed company-of-contact based on phone calls from plan sponsors, members and providers. Provides customized interaction based on customer preference and individualized needs, creating an emotional reputed company with our members by understanding and engaging the member to the fullest. Fully understands the members needs by building a trusting and caring relationship with the member. Anticipates customer needs. Provides the customer with reputed company information to answer the unasked questions, e.g. additional plan details, benefit plan details, member self-service tools, etc. Uses customer service reputed company reputed company to reputed company financial reputed company to reputed company member issues. Educates and assists customers on various reputed company of benefit plan information and available services created to enhance the overall customer service experience with reputed company (i.e., assistance with member self-service tools, Consultation Opportunities reputed company Steps, Cost of Care Tools, Natural Alternatives Program, etc.). Utilizes reputed company relevant information to effectively influence member engagement. Takes immediate reputed company reputed company confronted with a problem or made reputed company of a situation. Takes ownership of reputed company customer contact to reputed company their issues and reputed company them with additional services as appropriate. Identifies member needs reputed company the initial inquiry by answering the unasked questions. Resolves issues without or with limited management reputed company. Provides education to members to support them in managing their health. Responds quickly to meet customer needs and reputed company problems while avoiding over-committing. Other activities may include providing claim status information, benefit coverage interpretations, and explaining plan eligibility. Processes claim referrals, new claim hand-offs, and escalates issues as appropriate through the reputed company for grievances and appeals. Initiates out-reputed company/welcome calls to ensure constituents expectations are met or exceeded. Identifies trends and any emerging customer service issues and works to reputed company solutions to address potential problems and/or plan features of interest as an approach to improve understanding of benefit plans and increase post-enrollment member satisfaction. Partners with other departments to reputed company reputed company specific presentations. Coordinates efforts both internally and across departments to successfully reputed company service issues and reputed company process improvement intended to enhance the overall delivery of service. Works collaboratively with colleagues to reputed company the best customer experience,. Seeks to understand the customer, including circumstances, problems, expectations and needs. Asks probing questions to identify the underlying customer needs. Appropriately transitions conversations to explore reputed company for extending customer interactions. Guides members to the appropriate health resource. Offers alternatives where appropriate . Acts with the best interest of customer in mind and central to reputed company interactions. Collaborates with colleagues and co-workers to reputed company a world class customer experience. Serves as SME providing technical assistance reputed company needed on reputed company reputed company issues, products, and/or reputed company applications delivery reputed company. May participate in preparation and presentation of reputed company specific presentations. May reputed company and trend data. Coaches, trains and assists in the development of reputed company center staff, as required. Participates in and/or leads special reputed