AGM - IP - SME

Job Purpose Fault management for Multivendor Multi technology IP networkResponsible for quick restoration of P1/P2 incidents within SLA by applying suitable work around/solution.Ensure timely management escalations for all P1/Special incidents as per process and regular updateKey Accountabilities / Key Result Areas Manage, troubleshoot & restore faults across multi-vendor multi technology IP networksAble to understand the overlying services Voice, Data and other services and their architectureAble to manage ISP and CORE IP networkComply with internal systems, procedures and processes and ensure that the team comply with industry standards and best practices like ISO20K, ISO27KCore Competencies, Knowledge, Experience, Technical / Professional Qualifications Description Technical skill evolution Should have 10+ Years of Telecom experience with minimum 5+ in Incident/Fault Management in IPShould have knowledge of routing and switching protocols like BGP, ISIS, Data centre technologies (SDN, VxLAN), OSPF, HSRP, VRRP etc across CISCO, Juniper, NOKIA etc.Should have strong knowledge of IP Network Architecture with servicesExcellent Communication and Coordination skills, confident and structured when dealing with conflictExperience in managing major incidents with good understanding of business and service impact.Demonstrate effective stakeholder engagementOperational Skill Able to handle multiple outages at same time with coordination with relevant stakeholdersStrong interpersonal & verbal communications with good written skills.Ability to manage shifts, Calm under pressure, Good problem-solving techniques and Customer focusedAble to take responsibility and motivate team members in difficult or stressful situationsDigital DNA Should identify automation opportunity and implement it.Process enhancement Should understand industry standard process and framework like ITIL & ISO.Should be able to improve and implement the current INM processFamiliar with ISO 27001 & the process of ISO 20000 audit and complianceAlways follow HSW rulesCore Competencies, Knowledge Professional Qualifications Candidate must possess engineering bachelor's degree, Post Graduate Diploma, Professional Degree in Information Technology or equivalentMust have foundation qualification in ITIL V3Key Performance Indicators Ability to efficiently and effectively perform the technical requirements with troubleshooting, problem solving, and analytical skillsAbility to prioritize work with a sense of urgency and manage issues /escalations to consistently provides high quality and standardized professional servicesAbility to work independently with a significant attention to detail & Ability to work under pressure.Ability to manage shifts, Calm under pressure, Conscientious with a strong sense of pride and accountability,Good problem solving techniques and Customer focused .