Senior Collections (Credit Control) Specialist

Senior Collections (Credit Control) Specialist Job Title: Senior Collections (Credit Control) Specialist Department: Finance Employment Type: Full-Time Reporting To: Group Financial Controller Working Pattern: UK time zonebased Seniority Level: Senior Target Start Date: Immediate Role Overview The Senior Collections (Credit Control) Specialist is responsible for managing the endtoend credit control and collections function, ensuring timely cash collection and effective management of customer debt. The role focuses on reducing DSO, applying daily cash receipts, managing aged receivables, and producing accurate reporting for senior management. This position works closely with Business Development, Account Management, Billing, and Finance teams to resolve disputes, escalate overdue debt, and ensure collections targets are met in line with company policy and IFRS requirements. Key Responsibilities Collections & Credit Control Actively monitor debtor balances to reduce Days Sales Outstanding (DSO) Perform daily cash application in the accounting system Ensure customer payments are received in line with agreed payment terms Conduct regular debtor reviews to maintain consistent credit control standards Maintain accurate customer contact and VAT information in the system Stakeholder Collaboration Hold regular meetings with Business Development, Account Management, and senior stakeholders to review key accounts and AR issues Partner with the Billing team to resolve account reconciliation issues quickly and avoid payment delays Liaise directly with customers to resolve disputes and negotiate payments Reporting & Risk Management Prepare daily collections reporting for the executive team Produce monthly aged debt and bad debt provisioning reports in line with IFRS 9 Analyse AR and collections reports, identifying key trends and risks Contribute collections and revenue insights to monthly board pack reporting Escalation & Compliance Work with internal and external legal teams to escalate overdue debt and support litigation where required Ensure compliance with financial regulations, internal controls, and company policies Stay updated on industry best practices and regulatory changes related to credit control Technical Skills Required NetSuite experience (mandatory) with hands-on exposure to the SuiteBilling module Salesforce experience (desirable) Strong proficiency in Microsoft Excel Good working knowledge of Word, PowerPoint, and databases Experience & Qualifications Senior-level experience in Credit Control / Collections Proven track record of reducing DSO and managing complex B2B collections Strong understanding of IFRS 9 CICM qualification desirable Accounting qualification such as AAT or ACCA (part-qualified) preferred Key Soft Skills Strong negotiator with excellent communication skills Results-driven, proactive, and highly organised Commercially aware with a customer-focused approach Confident engaging with senior stakeholders and remote teams .