🎁 Before you apply, rehearse this interview. Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card. I want my training →
Job Requirements About the Role The Area Collection Manager is responsible for managing a team and coordinating operational recovery activities for a credit portfolio within an assigned territory. This includes ensuring adherence to corporate policies and procedures, minimizing front-end delinquencies, and collaborating with the legal team to manage delinquent accounts. The role entails end-to-end responsibility for collections in the allocated area and has a direct impact on the financial institution's budget planning and overall organizational objectives. Key Responsibilities Primary Responsibilities Handle collections for specific products within the assigned area. Responsible for managing field agencies to support doorstep collection operations. Ensure collection efficiency and manage cost of collections. Track and control delinquency bucket-wise and DPD-wise, with a focus on non-starters. Review account allocations and set collection targets for agencies/in-house teams. Follow up regularly with default customers through a dedicated team. Ensure collection agencies and executives adhere to legal guidelines. Manage productivity by setting and monitoring performance parameters for in-house and agency teams. Ensure adequate 'Feet on Street' availability area-wise, bucket-wise, and segment-wise. Conduct background and reference checks for appointed agencies/DCTs and evaluate them regularly. Collaborate with the legal team to initiate legal action on specified cases. Build relationships with key clients to ensure timely collections. Determine suitable tactics or strategies for timely collections. Secondary Responsibilities None specified. What We Are Looking For Education Graduate Any discipline. Postgraduate Any discipline. Experience Relevant years of experience in collections. Skills and Attributes Solid leadership and team management skills. Excellent communication and interpersonal abilities. Sound understanding of collection processes and legal guidelin .
5,084 call center jobs open right now — here's where they are
Most are in one country. Use that to narrow your search and stand out.
5.084Jobs
3.901CO
10%EN
WorkMundi has 5,084 open call center roles in our database today. Colombia alone accounts for 3,901 of them. If you speak Spanish and can work in a Colombian time zone, you have a huge advantage — start there. If you don't, India (223 jobs), the US (127), Brazil (126), Ecuador (91), and the Philippines (68) are your next best options.
About 530 of these job ads have their text written in English. That's 10 percent. The rest are posted in other languages, which may or may not match the language the job actually requires. Read the full ad carefully — do not assume the language of the posting tells you what you'll speak on calls.
The top hiring employer is COMPUTRABAJO, which posted 2,558 of these roles. If you apply there, you are competing with thousands of other candidates for the same handful of openings. Smaller employers like !Multinacional bancaria (152 jobs) and Importante multinacional (142 jobs) may move faster and give you a better chance to stand out.
When you interview, hiring managers for call center roles always ask about your conflict resolution skills. Have a specific story ready — a time you stayed calm with an angry customer, found a real solution, and made them feel heard. Practice it out loud before you apply. Use WorkMundi's free browser-based interview rehearsal to record yourself, or try the paid AI interview tool that listens live and transcribes your answer.