Regional Operations Manager

Regional Operations Manager Multi-Unit Retail & Services Operations Hyderabad (Pan-India Travel) Ode by Ridhira (Ridhira Group) About Ode by Ridhira Ode is one of India's fastest-growing premium consumer-services brands and the wellness arm of the Ridhira Group 40+ outlets across airports, luxury hotels, premium malls and high-street flagships, with a large and growing membership base. We run our centres like high-performance retail businesses: tight unit economics, strong SOPs, and a relentless focus on guest experience. Role Overview A hands-on, field-intensive leadership role owning *day-to-day operations, P&L, service quality and team performance across a cluster of outlets. This is a floor-first role for someone who has scaled and run multi-location consumer-services or retail businesses spa/salon/clinic experience is welcome but **not required*. Key Responsibilities - Own complete P&L for assigned outlets revenue, cost control, [EBITDA]margin, - Drive revenue via membership/subscription sales, renewals, upsell, cross-sell and footfall-to-conversion - Improve core retail metrics staff productivity, utilisation/occupancy, retention, - Enforce SOPs, service protocols, hygiene, guest safety, quality benchmarks - Track [NPS]() and mystery audits; own the guest experience - Recruit, train, mentor and manage floor + front-office teams; control attrition - Run operations across formats airport, hotel, mall, high-street - Manage inventory, retail products, procurement, shrinkage - Ensure statutory, lease, [Shops & Establishments](), GST and operational compliance - Support new-outlet launches, pre-opening, fit-outs, ramp-up Preferred Candidate Profile - 915 years in multi-unit / cluster / area operations in any professionally-run consumer-services or retail format - Backgrounds welcome: salon, spa, skin/aesthetic clinics, optical, diagnostics, QSR/caf, fitness, fashion & beauty retail, hospitality, banking-retail branch ops - Proven ownership of 4+ outlets with full P&L - Strong on membership / subscription revenue models - Comfortable travelling 60%+ - Data-fluent: POS, CRM, dashboards, roster tools (Zoho, or similar) Preferred Experience - Airport / hotel / mall / high-street retail operations - Teams of 400+ - Pre-opening & new-unit launches Target backgrounds (illustrative): Kaya Kaya Skin Clinic VLCC Enrich Salons Lakm Salon Naturals Jean-Claude Biguine Four Fountains Tattva O2/Ode Oliva ClearSkin Lenskin/Lenskart Titan Eye+ Starbucks India Domino's Third Wave Cult.fit Shoppers Stop Nykaa retail and similar multi-location consumer businesses. Apply via LinkedIn Easy Apply anusha@ridhira.com +91 73866 88223 #RegionalOperations #AreaManager #ClusterManager #RetailOperations #StoreOperations #MultiUnitOperations #PandL #UnitEconomics #ServiceOperations #MembershipSales #Zenoti #PreOpening #ConsumerRetail #WellnessJobs #HospitalityJobs #HyderabadJobs #HiringNow #RidhiraGroup #OdeSpa .