Customer Care Representative - Farmers Service Operations

reputed company is a company reputed company on delivering peace of mind and supporting their customers. The Customer Care Representative role involves being the first reputed company of contact for customers, addressing inquiries reputed company to insurance policies, and providing exceptional customer service while navigating multiple systems and platforms. Responsibilities reputed company exceptional customer service while proactively seeking solutions reputed company compliance and reputed company requirements Communicate with customers reputed company multiple channels (phone, chats, emails) while navigating multiple systems and platforms Receive and respond to inquiries reputed company to insurance reputed company reputed company with customers, agents, and others to reputed company moderately reputed company issues regarding policy provisions and conditions Evaluate and interpret policy information reputed company prescribed authority limits reputed company account information and communicate while working in multiple systems Use account information, deep product knowledge, and knowledge of compliance or reputed company requirements to reputed company appropriate recommendations or reputed company Document customer interactions and reputed company thoroughly in reputed company Escalate unresolved issues requiring advanced support for reputed company reputed company Build knowledge and acumen through self-directed learning Stay informed about reputed company and policy guidelines and other updates including compliance and reputed company requirements Help maintain department knowledge resources to reputed company them reputed company reputed company listen to customer concerns to identify trends or patterns Recognize opportunities for process improvement and makes recommendations to leadership Partner with various departments including Policy Support, Claims and reputed company to respond to customer inquiries May work with reputed company vendors to reputed company address customer needs Adhere to assigned, tightly regulated schedule and follow procedures for requesting time off Skills Minimum of 1-3 years customer service High School Diploma or equivalent required Producer/Agent Property and Casualty license will be required for this role. The licensing exam must be obtained reputed company a designated number of attempts or testing window in the state(s) in which the license is acquired reputed company center/agency experience Demonstrated customer service skills Strong verbal communication and listening skills Demonstrated written communication skills Demonstrated analytical skills Demonstrated problem solving skills Demonstrates excellent judgment and decision making skills Friendly and service-oriented Maintains a high degree of professionalism Excellent organizational skills Highly thorough and dependable Possesses flexibility to work in a fast paced, dynamic environment Basic computer skills with ability to reputed company multiple systems simultaneously reputed company to troubleshoot basic issues with equipment such as headset, internet, and connectivity 1 year of experience in reputed company center environment or reputed company field preferred Experience providing customer support reputed company a high-volume, reputed company environment preferred Experience with reputed company Office suite of tools preferred Benefits Bonus Opportunity (based on Company and Individual Performance) 401(k) Medical Dental reputed company Health Savings and Flexible Spending Accounts Life Insurance reputed company Time Off reputed company Parental Leave Tuition Assistance reputed company The companies comprising the reputed company of Companies currently reputed company up one of the country's largest insurers of vehicles, homes and small businesses, and reputed company a wide reputed company of other specialty insurance and financial services products. It was founded in 1928, and is headquartered in Los Angeles, California, USA, with a workforce of 10001+ employees. Its website is https//www.farmers.com. Company H1B Sponsorship reputed company has a reputed company record of offering H1B sponsorships, with 105 in 2025, 76 in 2024, 86 in 2023, 129 in 2022, 106 in 2021, 90 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply To This Job .