Walk-in | Hiring Customer Relationship Executive - Cloudnine hospitals (Lucknow)

Job Responsibilities: 1. Customer Management 1. Single touch point for new and existing customers - Welcome call after recent registrations, get finer info and enter in CRE Tracker - Appointment booking help - Appointment reminder 1 day before appointment - Meet and greet on day of appointment (hand over to someone else 1 day before if not visiting in your duty hours) - Facility tour on 1st or 2nd visit - After second scan or 4th visit, explain packages - In 5th and 6th month, encourage bookings by explaining benefits of early bookings - If not booked by 7th month, offer nutrition workshop - If not booked by 8th month, offer physiotherapy session - In final month, offer post-natal freebies + reduce hassle by booking 1. If the customer has booked - Call up next day to fix slots for ANC, baby shower (if applicable), nutrition and all applicable sessions as per package - Follow up on each individual session after the session like nutrition and physiotherapy - Friendly call in 9th month to check in and also brief on what to buy. Can be clubbed with second last consultation. 1. Delivery and discharge - Meet and greet when customer has checked in - Call 2 days after discharge offer care at home 1. Engagement Workshops group sessions - ANC - Baby Shower - Group nutrition workshop - Group physiotherapy/yoga session - MBA workshop 1. Ongoing engagement activities - 1st birthday card 2. Sales - Daily Bed Booking Target Achievement for future - Service to all customer booked for packages - Specific focus on sales for Feb march & April 3. Team management 1. Managing the group of GREs allotted to you - Responsible for mentoring ,coaching, growth, Up gradation of skills 1. Setting correct processes within the team - SOP Adherence 1. Doing regular meetings and updates - Daily Briefing to team & with Lobby Manager 1. Meeting targets set for the team - Daily target Vs achievement 4. Reporting and Data management 1. Timeliness and completeness of reports 2. Accuracy of data 3. Follow-ups and closures Interested Candidates can share his / her cv at :- .