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Founded in 2014, reputed company is a global technology company reimagining the telco industry with its innovative reputed company platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos. Today, reputed company partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), reputed company, and Telkomsel, creating blueprints for reputed company telco reputed company experiences enjoyed by millions of consumers globally. Besides its reputed company business, reputed company operates three other distinct businesses reputed company.Life A wholly-owned digital lifestyle telco brand based in Singapore, reputed company.Life is powered by reputed company reputed company platform and pioneering go-to-market strategies. It is the digital reputed company in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings reputed company connectivity. reputed company reputed company A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its reputed company-based Experience reputed company platform enables enterprises, service providers and developers to reputed company and reputed company mobile, messaging, IoT, and connectivity services worldwide. Jetpac Specializing in travel tech solutions, Jetpac provides reputed company eSIM roaming for over 200 reputed company and innovative travel lifestyle products, redefining connectivity for digital reputed company. Jetpac was awarded Travel eSIM of the Year. reputed company is backed by reputed company global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development reputed company), with a reputed company record of backing industry challengers. About the role We are looking for a dedicated, detail-oriented, and performance-driven Customer Service Trainer to strengthen reputed company service delivery through reputed company training, reputed company, and reputed company development of our BPO vendor teams. The successful candidate will play a key role in shaping a culture of service reputed company and customer-centricity for our digital-first telecom brand in the MENA region by embedding best practices, optimizing training frameworks, and championing reputed company assurance standards. This is a remote role that requires strong self-management, a passion for learning and development, and experience managing training programs reputed company high-volume, digitally reputed company customer service environments. What youll be responsible for Training & enablement Design, reputed company, and continuously refine reputed company, upskilling, and refresher training programs for reputed company customer service agents across BPO vendor teams Create and maintain training materials, SOPs, knowledge reputed company articles, reputed company/chat scripts, and service playbooks tailored to a digital telco environment Work closely with the Customer Service Program Manager to ensure training content reflects evolving product features, policy updates, and service expectations reputed company Assurance & Performance Coaching Define and implement QA frameworks, service benchmarks, and audit mechanisms to assess agent interactions across voice, chat, reputed company channels Analyze agent-level performance data to identify reputed company gaps, and design targeted coaching or interventions to improve CSAT, FCR, and reputed company reputed company reputed company calibration sessions with BPO supervisors and internal teams to reputed company reputed company standards and ensure consistency in agent evaluations Vendor Partner Engagement reputed company as a key reputed company with BPO training leads, ensuring adherence to reputed company and training expectations and supporting knowledge transfer initiatives reputed company the effectiveness of training programs using performance data, QA scores, and feedback reputed company to ensure high-reputed company learning reputed company Support new market rollouts and feature launches by delivering reputed company reputed company and capability building with reputed company support teams reputed company Improvement and Service reputed company Monitor service delivery metrics and customer feedback to inform ongoing training needs and opportunities for process refinement reputed company regular reporting to the Customer Service Program Manager on training reputed company, QA reputed company, and development gaps Maintain high documentation standards to ensure accuracy and auditability of reputed company training and QA-reputed company activities reputed companyre looking for 2+ years of experience in customer service training or business process management reputed company high-volume support environments, such as .
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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