Client Follow-up Executive

Dear Candidate, Greetings from Samit HR. We hope you are doing well. We are currently hiring for the position of "Client Follow-up Executive" with one of our reputed clients. Please find the Job Description below. Location: Sector-58, Noida Position: Client Follow-up Executive Qualification: Graduate (Any Discipline Preferred) Experience: 0 To 3 Years (Freshers with good communication skills can also apply) Salary: UP To 25 K CTC Office Timings: Day Shift Working Days: Monday to Saturday Work Mode: Work from Office About the Company: Our client is a leading healthcare and e-commerce organization dedicated to making medicines and healthcare products affordable, accessible, and convenient through technology-driven solutions. With a strong focus on quality, customer satisfaction, and innovation, the company offers a dynamic work environment and excellent career growth opportunities. Job Summary: We are looking for a proactive and customer-focused Client Follow-up Executive to manage customer interactions, handle queries, and ensure timely follow-ups. The ideal candidate should possess excellent communication skills, a positive attitude, and the ability to provide outstanding customer service while maintaining strong client relationships. Key Responsibilities: Handle inbound and outbound customer calls professionally and efficiently. Understand customer queries and provide appropriate solutions. Resolve customer concerns and escalate complex issues when required. Conduct timely follow-ups with customers to provide updates and ensure issue resolution. Maintain accurate records of customer interactions, feedback, and follow-up activities. Provide customers with correct information regarding company services and processes. Coordinate with internal departments for effective resolution of customer issues. Monitor customer requests and ensure closure within defined timelines. Build and maintain strong relationships with customers through excellent service. Achieve assigned performance targets related to customer satisfaction and service quality. Required Skills: Excellent verbal and written communication skills. Strong interpersonal and customer handling abilities. Good problem-solving and analytical skills. Ability to work under pressure and manage multiple tasks effectively. Basic knowledge of MS Office; CRM software knowledge will be an added advantage. Customer-centric mindset with a positive and professional attitude. Preferred Candidate Profile: Graduate in any discipline. 0 To 3 years of experience in Customer Support, Client Servicing, Telecalling, or Follow-up roles. Freshers with excellent communication skills are encouraged to apply. Ability to build rapport with customers and maintain long-term relationships. Self-motivated, responsible, and eager to learn. Compensation & Benefits: Salary as per Industry Standards. Professional and Supportive Work Environment. Learning and Career Growth Opportunities. On-the-Job Training and Skill Development. Performance-Based Growth Opportunities. Interested candidates can share their updated resume along with the following details: Current Location Total Experience Current Salary Expected Salary Notice Period Email: Shalini.dixit@samithr.com Subject Line: Applied for "Client Follow-up Executive" WhatsApp: 8305296899 Thanks & Regards Shalini Dixit Hr Recruitment Partner Contact-: 8305296899 Email: Shalini.dixit@samithr.com