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Manager, Marketing Process Surveillance (L09) Job Description: Role Title - Manager, Marketing Process Surveillance (L09) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industrys most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among Indias Best Companies to Work for by Great Place to Work. We were among the Top 50 Indias Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: The performance marketing team is the engine behind business growth as it handles the majority of marketing activities. This includes targeting the right audience through campaigns, distributing content via channel marketing, conducting a thorough analysis of campaign launches and budgets, and also ensuring compliance via surveillance and governance all to maximize results and maintain a competitive edge. Together this team drives ROI and elevates Synchrony's brand presence in a dynamic market. Role Summary/Purpose: Reporting to the VP Growth Surveillance Manager and working in a matrix environment with other VP Growth Surveillance Managers, this role will have the opportunity to work across Growth Surveillance to conduct testing activities to assess compliance with applicable laws, regulations, and contractual requirements. This includes testing of Growth processes, suppliers, and advertising, as well as providing surveillance program support. Key Responsibilities: This role will support all of Growth Surveillance and will require flexibility based upon business priorities. Responsibilities will include the following: Process & Supplier Surveillance Testing Execute process testing, timely and accurately using standard documentation. Write test scripts, document test procedures, and maintain evidence and results in accordance with surveillance standards and deadlines. Analyze outcomes to identify defects, categorize issues, determine root cause, and recommend final conclusions to surveillance management. Communicate results to process owners and drive closed-loop remediation for all identified defects. Maintain strong working knowledge of Growth and Supplier processes and applicable regulatory changes; proactively pursue training and learning. Build partnerships with Growth and Supplier teams aligned to the annual surveillance plan and maintain an organized repository of workpapers/evidence supporting testing activities. Advertising Surveillance Partners closely with our supplier to guarantee the prompt and seamless addition of Synchrony clients into the Advertising Surveillance monitoring portal, ensuring up-to-date and comprehensive oversight. Deeply understands advertising guidelines and delivers clear, insightful guidance and constructive feedback to internal teams, empowering them to create compliant and impactful advertising. Program Support Aid the VP, Growth Process Surveillance leader in completing the quarterly refresh process, annual plan, and help to ensure documentation across multiple platforms is consistent and in compliance with the Enterprise Surveillance Policy. Required Skills/Knowledge: Bachelor's degree in any discipline with 2+ years in reporting, governance, risk management, audit, compliance, or growth experience; OR in-lieu of degree, 4+ years in reporting, governance, risk management, audit, compliance, or Growth experience. Risks and controls or testing/surveillance and/ audit experience Critical thinking and time management skills Effective written and verbal communication skills Experience applying analytical skills and attention to detail Proven ability to work independently and meet deadlines Proficiency in Microsoft Office Suite applications Desired Skills/Knowledge: Financial Services / Credit Card and/or Banking industry experience 3+ years in Financial Services industry, including an operating knowledge of regulatory requirements 2+ years experience in assessing risks and controls or testing/surveillance and/ audit experience Experience applying analytical skills and attention to detail Understanding of Growth business systems & processes Strong experience with process maps, CTCs, CTQs, Process Universe, risk and control analysis and documentation, and other key governance elements. Effective written and verbal
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