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Job Description User Support Provide first-line support to end-users for application-related issues Respond to user inquiries via phone, email, or ticketing systems Issue Diagnosis and Resolution Troubleshoot application issues and identify root causes Resolve incidents and service requests in a timely manner Documentation Maintain detailed records of support requests and resolutions Update knowledge base articles and user manuals, including security protocols Monitoring and Maintenance Monitor application performance, availability, and security alerts Assist in routine maintenance tasks, system updates, and security patches Collaboration Work with development teams to escalate complex issues and security vulnerabilities Communicate effectively with users regarding issue status and resolution Compliance Awareness Ensure adherence to enterprise compliance standards in support processes Assist in maintaining documentation for compliance audits Technical Skill Set NET, JavaScript, HTML, WCF/WebAPI, XML and JSON Knowledge on n AI technology Functional testing: writing and executing test scripts; writing bug reports; reviewing documentation; Role Requirements / Specifications Robust customer service skills and excellent verbal and written communication. Excellent problem solving and analytical skills Analysing the requirements of the project, scope changes, issues, bugs. Ability to work cross functionally and multiple platforms to resolve technical, procedural, and operational issues Valuable attitude and interpersonal skills to ensure clarity of communication to business users/senior executives and team members Qualification BCA/B.Sc./B.Tech / MCA with 3 years of similar job .