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Roles and Responsibilities Manage and maintain IT infrastructure, including servers, storage, virtualization, and network devices. Provide technical support for desktop engineering and troubleshooting issues related to hardware and software. Ensure timely deployment of new systems and services by coordinating with vendors and stakeholders. Troubleshoot complex problems using problem-solving techniques such as root cause analysis (RCA) and fault tree analysis (FTA). Collaborate with cross-functional teams to resolve high-priority incidents affecting business operations. Desired Candidate Profile 4-9 years of experience in system administration or a related field. Strong understanding of IT infrastructure management principles, including server installation, configuration, maintenance, and monitoring. Proficiency in Windows Server administration, Active Directory setup/configuration/maintenance/troubleshooting. .