Territory Manager - Personal Loan (DSA)

OverviewThe position of Territory Manager Personal Loan (DSA) entails overseeing and managing Direct Selling Agent (DSA) partnerships across multiple locations nationwide to drive acquisition of personal loan business. This role involves ensuring the quality of the loan portfolio by reducing delinquencies and application rejections, while maintaining excellent customer service benchmarks within the Retail Banking segment. Key ResponsibilitiesSource and maintain DSA channels to generate personal loan business from the market.Strive to maintain portfolio quality by minimizing delinquencies and rejections.Stay updated with retail asset products, operational processes, and relevant market trends.Proactively identify market changes and cultivate new channels to expand business coverage.Ensure superior customer service delivery via effective channel management.Suggest enhancements to processes and policies to boost operational efficiency and customer satisfaction.Work collaboratively with internal teams to align with organizational objectives and service standards.Qualifications and ExperienceAny graduate degree is required.At least 3 years of experience in the Banking, Financial Services and Insurance (BFSI) sector.Skills and CompetenciesIn-depth understanding of retail asset products and DSA channel operations.Adept at recognizing and adapting to evolving market trends.Strong stakeholder management and customer service focus.Leadership ability to coach and mentor senior team members.Dedication to customer-centric thinking, innovation, regulatory compliance, and integrity.Ability to promote a digitally advanced and automated service environment.Expertise in talent acquisition and retention to support business expansion. ResponsibilitiesIdentify and manage Direct Selling Agent (DSA) partnerships to drive personal loan acquisitions.Maintain high portfolio quality by lowering defaults and application denials.Keep abreast of retail loan products, operational workflows, and market developments.Spot shifting market conditions and develop new channels for business growth.Deliver excellent customer service through efficient management of DSAs.Propose enhancements in retail banking processes and policies to improve efficiency and customer satisfaction.Coordinate with cross-functional teams to meet business targets and service quality. RequirementsGraduation in any discipline is mandatory.Minimum 3 years of experience in the BFSI domain.Strong knowledge of retail asset products and DSA operations.Capability to analyze and respond to changing market trends effectively.Excellent stakeholder engagement and client service skills.Leadership skills to mentor and lead senior members.Commitment to customer-centricity, innovation, compliance, and ethical standards.Familiarity with digital tools fostering automation and customer experience.Experience in talent recruitment and employee retention supporting growth. .