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Team Lead Persistency (Call Center)

Aditya Birla Capital · All India

📅 10/08/2026
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About the roleThe Team Lead Persistency will drive renewal premium collection and improve customer retention for a highvolume call centre. Reporting to senior management, you will lead a team of agents to meet persistency targets while ensuring operational excellence.Key responsibilitiesAchieve renewal and persistency goals through outbound and inbound calling campaigns, monitoring performance and intervening with highrisk customers.Increase renewal conversion rates by engaging customers, handling objections, and managing cancellation, portability and nonrenewal requests.Monitor productivity metrics (calls per FTE, talk time, conversion rates) and conduct daily performance reviews and coaching.Ensure adherence to service level agreements, call handling standards, queue management and workload balancing.Coach and develop team members through feedback, call calibrations, training and engagement initiatives.Required profileProven experience leading a callcentre or customerservice team.Strong analytical skills to track performance against targets.Excellent communication and objectionhandling abilities.Demonstrated capability to coach, motivate and retain staff.Required skills .
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For people searching Call Center

5,084 call center jobs open right now — here's where they are

Most are in one country. Use that to narrow your search and stand out.

5.084Jobs
3.901CO
10%EN

WorkMundi has 5,084 open call center roles in our database today. Colombia alone accounts for 3,901 of them. If you speak Spanish and can work in a Colombian time zone, you have a huge advantage — start there. If you don't, India (223 jobs), the US (127), Brazil (126), Ecuador (91), and the Philippines (68) are your next best options.

About 530 of these job ads have their text written in English. That's 10 percent. The rest are posted in other languages, which may or may not match the language the job actually requires. Read the full ad carefully — do not assume the language of the posting tells you what you'll speak on calls.

The top hiring employer is COMPUTRABAJO, which posted 2,558 of these roles. If you apply there, you are competing with thousands of other candidates for the same handful of openings. Smaller employers like !Multinacional bancaria (152 jobs) and Importante multinacional (142 jobs) may move faster and give you a better chance to stand out.

When you interview, hiring managers for call center roles always ask about your conflict resolution skills. Have a specific story ready — a time you stayed calm with an angry customer, found a real solution, and made them feel heard. Practice it out loud before you apply. Use WorkMundi's free browser-based interview rehearsal to record yourself, or try the paid AI interview tool that listens live and transcribes your answer.

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