General Manager Operations Chandigarh

General Manager Meliaa Location: Chandigarh (Sector 8C) Company: Meliaa Job Type: Full time Experience: 812+ Years Job Summary We are seeking an experienced and energetic General Manager to lead overall operations, business growth, team management, and customer experience at our Sector 8C Chandigarh location. The ideal candidate will be a strong leader with a background in hospitality, wellness, lifestyle, or luxury service industries, capable of driving revenue, maintaining service excellence, and building a high-performing team. Key Responsibilities Operations Management Oversee day-to-day operations of the branch to ensure smooth functioning. Develop and implement SOPs to improve efficiency and service quality. Ensure compliance with company policies, safety standards, and local regulations. Business Growth & Revenue Drive sales, profitability, and business expansion strategies. Monitor revenue targets, budgets, and expense control. Identify new business opportunities, partnerships, and promotional activities. Team Leadership & HR Recruit, train, and manage staff across departments. Build a positive work culture and ensure high employee engagement. Conduct performance reviews and set KPIs for team members. Customer Experience & Brand Building Maintain exceptional customer service standards. Handle escalations and ensure customer satisfaction. Strengthen brand reputation through consistent service delivery. Marketing & Strategy Work closely with marketing teams on promotions and campaigns. Monitor market trends and competitor activities. Plan local marketing initiatives and community engagement. Requirements 812+ years of experience in Hospitality / Wellness / Luxury Retail / Lifestyle / Service Industry. Proven leadership and team management experience. Robust business development and operational management skills. Excellent communication, problem-solving, and decision-making abilities. MBA or Bachelors degree in Business Administration, Hospitality, or related field preferred Key Skills Business & Revenue Management Leadership & Team Building Operations & Process Optimization Customer Experience Management Strategic Planning & Marketing Contact Information Contact Person: Ms. Shaina (HR Manager) Contact Number: (+91) 98722-43031 Job Types: Full-time, Permanent Compensation: 55,322.82 - 97,008.64 per month Benefits: Cell phone reimbursement Commuter assistance Versatile schedule Internet reimbursement Work Location: In person .