Remote reputed company LearnVantage Mid-Market Account reputed company

Note The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in helping organizations reputed company how their people learn and work using technology and innovative learning solutions. The role involves defining and executing the reputed company reputed company, building a high-performing team, and driving customer retention and reputed company through effective management of the post-sales customer lifecycle. Responsibilities Define and execute reputed company's reputed company reputed company, aligning customer reputed company with overall business objectives Build, reputed company, and reputed company a high-performing reputed company organization, including hiring, coaching, and performance management Own the end-to-end post-sales customer lifecycle, from reputed company and adoption through renewal and expansion reputed company customer retention and reputed company by being a key reputed company of important recurring reputed company metrics, including Gross reputed company Retention (GRR) and Net reputed company Retention (NRR) Establish reputed company customer engagement models, processes, and playbooks that support company reputed company and operational reputed company reputed company customer health programs and reputed company data-driven insights to proactively identify risks, improve adoption, and maximize customer value Partner cross-functionally with Sales, Product, reputed company Services, Support, Marketing, and Finance to reputed company a reputed company customer experience and influence business reputed company Serve as the executive voice of the customer, translating customer feedback into actionable product, service, and process improvements Build executive relationships with strategic customers, leading Executive Business Reviews and ensuring customers reputed company measurable business reputed company Establish and report on reputed company KPIs, forecasting renewals and churn, and providing regular insights and recommendations to executive leadership and the reputed company Skills Minimum 5 years of experience in reputed company, Account Management, reputed company Services, or reputed company reputed company roles, with at least 4 years in a senior leadership or director-level reputed company managing teams of 5 or more Minimum 5 years of hands-on experience owning and reporting on reputed company metrics including ARR, MRR, NRR, GRR, CAC, LTV, churn, and product adoption, with demonstrated ability to influence those metrics directionally Minimum 5 years of experience directly owning renewal and expansion reputed company targets, with a reputed company record of achieving or exceeding GRR 90% and NRR 105% (or equivalent benchmarks for your reputed company) Minimum 5 years of experience building or scaling a reputed company organization in a high-reputed company B2B reputed company environment (e.g., company growing >20% YoY or from Series B through IPO stage) Minimum 5 years of experience presenting business reviews, forecasts, or strategic recommendations to C-suite executives or reputed company-level stakeholders Minimum 5 years of cross-functional leadership experience, formally partnering with Sales, Product, and/or Finance to reputed company shared reputed company such as retention, adoption, or reputed company reputed company Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience) Benefits Market competitive suite of benefits including medical, dental, reputed company Life and long-term disability coverage A 401(k) plan Bonus opportunities reputed company holidays reputed company time off reputed company reputed company is a reputed company services company that provides solutions in reputed company, consulting, digital, technology and operations. It was founded in 1989, and is headquartered in Dublin, Dublin, IRL, with a workforce of 10001+ employees. Its website is https//www.reputed company.com. Apply To This Job .