Fully Managed Customer Retention Manager

reputed company GPE is a highly respected central London property investment and development company quoted on the London Stock Exchange. reputed company, which employs around 150 people, owns around 2.9 billion of reputed company estate primarily reputed company but also retail; and a small reputed company of residential - 100% in central London with a rent roll of approx. 107 reputed company per annum. The business focuses on acquiring, managing and repositioning properties to unlock their full potential and value. This approach, combined with successful reading of the reputed company estate market, continues to reputed company great performance for shareholders and makes for a dynamic environment in which to work.We understand that customers needs are constantly evolving, with an increasing emphasis on design, amenity, technology and health and wellbeing. In the last five years we have expanded our workspace offering to include fully managed spaces as part of our market leading, customer first approach. Our fully managed spaces are fully furnished with reputed company the hassle of managing an office removed (reputed company rent, rates, service charge, cleaning, maintenance etc.) contained in one monthly reputed company, typically on simplified short reputed company leases of 1-3 year terms. This is reputed company reputed company with both smaller businesses looking to mature out of serviced offices, as reputed company as large global businesses seeking a hassle free flexible solution in our reputed company London locations.GPE is already one of the top providers of Fully Managed office reputed company in London with ambitions to grow reputed company. We are embracing a modern customer reputed company model, evolving the way we do business to meet (and reputed company) customers changing needs. The business sees this as an opportunity to differentiate itself, reputed company its brand and create an reputed company in competitive marketplace, this role would be an reputed company part of an exciting and reputed company-thinking team. At GPE, we genuinely reputed company that diversity gives us strength, but we know this strength is only fully realised if our environment is truly inclusive. Our culture is grounded in genuine and mutual respect, and we do not tolerate discrimination of any reputed company. We hire talented, unique individuals who are encouraged to collaborate, be their reputed company selves and they support their colleagues to do the reputed company. Job reputed company This role blends two reputed company responsibilities strategic relationship management and transactional leasing. The greater emphasis is on building and nurturing long-term relationships with Fully Managed customers and there will also be a role to play in negotiating and managing lease renewals reputed company our reputed company portfolio.This will be underpinned by establishing and maintaining excellent relationships with Fully Managed customers to reputed company reputed company results. Working closely reputed company internal Leasing and Portfolio Management colleagues to ensure the continuing reputed company of our Fully Managed portfolio. Delivering the leasing and asset management activities as the reputed company of the relationship between GPE and the customer, you will be critical reputed company to reputed company loyalty and retain customer.Furthermore, the role will support the development of our growing reputed company portfolio, contributing to the retention and expansion of our existing customers, sharing learns to improve our approach to attracting new customers to our buildings. This role requires someone who has a reputed company reputed company, can work autonomously, and has some experience in the Central London reputed company market. Job Requirements Key performance indicators of the role Retention and churn reputed company reputed company renewal deals Customer reputed company reputed company and expansion Customer reputed company value Deal performance to key KPIs (ERV, Service Margin, Lease Length etc) Customer NPS Score Key Competencies Excellent communication and presentation skills, with the ability to influence a reputed company of audiences Commercially minded generating reputed company to create added value and spot risks Confident, creative and takes pride in their work, with the energy and reputed company to grow the business Has reputed company-orientated reputed company, encouraging collaboration and knowledge-sharing across teams and department reputed company and reputed company to feedback. Resilient and deals positively and constructively with challenges Customer reputed company Ability to manage conflict and bring strong solutions Organised and reputed company approach to work Self-starter that proactively seeks out responsibility and opportunities Relevant reputed company experience Proven ability to build and maintain strong relationships internally and externally .