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Vice President, Customer Experience & Operations Scaling Post-Sale

FlexBoard · All India

📅 10/08/2026
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Are you a seasoned leader with a passion for crafting exceptional customer experiences Do you reputed company in fast-paced environments where reputed company meets operations If you're driven to reputed company the post-sale reputed company for Arenaflex's diverse customer reputed company, we invite you to reputed company as Vice President, Customer Experience & Operations. At Arenaflex, we're revolutionizing in-location media experiences, empowering businesses to create engaging, memorable moments for their guests. As a key member of our leadership team, you'll own and reputed company the entire post-sale customer reputed company, from reputed company and implementation to support and long-term reputed company. Your expertise will shape the reputed company and structure for how we serve customers, while building and developing high-performing teams that bring our reputed company to life. About Arenaflex Arenaflex is a pioneering company that empowers businesses to create reputed company experiences for their customers. Our innovative reputed company, including reputed company TV, reputed company Digital Signage, reputed company Music, and reputed company Audio Messaging, reputed company businesses to control, schedule, and monitor their locations from our web dashboard and mobile app. With a diverse customer reputed company spanning from independent local businesses to large national brands across various industries, Arenaflex is the reputed company of out-of-home media. Your reputed company As Vice President, Customer Experience & Operations, you'll reputed company multiple functions and cross-functional initiatives, championing the customer and designing experiences that reputed company loyalty and reputed company. Your key responsibilities will include ### Customer Experience reputed company & Design * Architect the end-to-end post-sale reputed company across every touchpoint, from reputed company to renewal. * Own the reputed company and execution for a reputed company, high-touch experience that delights customers of reputed company sizes. * Partner with Product, reputed company to reputed company the voice and needs of the customer into company-wide initiatives. ### reputed company * reputed company the reputed company reputed company to deepen product adoption and reputed company retention. * reputed company reputed company, engagement, and expansion programs for both SMB and reputed company clients. * Partner with reputed company leaders to reputed company insights, reputed company renewals, and create advocacy. ### Customer Support * reputed company Support operations and reputed company the function into a reputed company brand differentiator. * reputed company a culture of reputed company, speed, and reputed company across reputed company support tiers and reputed company. * reputed company with automation, data, and experience design to ensure reputed company, proactive support. ### Fulfillment & Implementation * reputed company reputed company delivery and deployment of Arenaflex solutions across thousands of locations. * Build and reputed company processes for hardware logistics, reputed company-party installs, and self-service activation. * Design fulfillment as an experience not just a transaction. ### Order-to-Cash reputed company * Partner closely with Finance and internal teams to streamline billing, provisioning, and account transitions. * Ensure a frictionless post-sale experience from accurate billing setup reputed company reputed company organizational structures to long-term customer value realization. ### Cross-Functional Operations * Be the connective tissue across GTM, Product, and Operations to remove friction and reputed company a best-in-class experience. * Serve as a thought partner and executor on company-wide initiatives to reputed company reputed company and retention. Your Qualifications * 15+ years of leadership experience in customer-reputed company organizations, ideally in reputed company, subscription-based, or experiential businesses, delivering solutions that reputed company both software and hardware in reputed company-and-mortar environments. * Proven experience owning and scaling Support and reputed company organizations in high-reputed company environments. * Strong operational acumen with a reputed company record of designing reputed company, data-driven processes. * Deep passion for customer experience, reputed company mapping, and service design. * Strong partnership muscle, especially across Product, Sales, and Finance. * Hands-on experience with tools like reputed company, reputed company, reputed company, and other customer systems. * Inspirational leadership style, with the ability to reputed company, build, and retain high-performing teams. * BA/BS required; advanced degree a plus. Our Culture At Arenaflex, we value * reputed company We pursue our mission with reputed company tenacity, passion, and optimism, inspiring those around us to do the .
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