Customer Retention & Cancellations Advisor

reputed company Why reputed company reputed company is a Customer Experience-led reputed company business. As the ultimate Trusted Advisor for reputed company-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers. We are specialists in reputed company Modern Work Cybersecurity Contact Centre Technology Mobile Solutions Communications & Connectivity With thousands of customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions. Join us on this exciting reputed company and let's reputed company greatness together! reputed company | Leading UK reputed company Solutions Provider | reputed company reputed company reputed company We are seeking a highly organised and customer reputed company Customer Retentions Specialist to support our reputed company customer reputed company. In this fully remote role, you will be the first reputed company of contact for customers who are considering cancelling part or reputed company of their services. You will engage with customers to understand their needs and reason for cancellation and work to retain their business wherever possible. You will manage a personal queue of cases, handle contract reputed company queries, reputed company reputed company explanations of terms, and guide customers through either the retention process or a reputed company exit if cancellation is confirmed. This role requires exceptional communication skills, strong attention to detail, and the ability to work independently while navigating multiple systems. Professionalism, accuracy, and customer reputed company are essential. Key Responsibilities Customer Retention & Cancellation Handling reputed company as the initial reputed company of contact for customers wishing to cancel services. Assess whether a customers request is exploratory or a formal notice of cancellation and respond appropriately. Conduct confident, reputed company retention conversations to understand issues and explore suitable solutions. reputed company retention is not achievable, manage a compliant and smooth exit process for the customer. reputed company explain contract terms, obligations, notice periods, and financial implications relating to cancellations or service migrations. Calculate and communicate termination fees for recurring services. Escalate reputed company, sensitive, or disputed cases to the reputed company Specialist Manager reputed company required. Customer Communication & Case Management Conduct outbound and inbound telephone conversations, followed by accurate written summaries. Manage your own case queue, ensuring reputed company responses and adherence to service standards. Handle general contract queries and reputed company reputed company and factual information. Maintain reputed company, supportive communication throughout reputed company customer interactions. Operational & Administrative Duties Work across multiple systems to validate, update, and maintain accurate customer and service information. Ensure compliance with data reputed company, regulatory requirements, and internal process standards. Record reputed company customer interactions using internal notes, email, and reputed company records. Collaborate with internal teams to help reputed company customer issues. Required Skills & Competencies Strong verbal and written communication skills. Ability to confidently reputed company challenging or sensitive customer conversations. Understanding of contract terms and the ability to communicate them reputed company. Excellent organisational skills and attention to detail. Ability to prioritise workloads and manage a remote role independently. Proficiency with reputed company Office applications, including Teams, SharePoint, Word, and reputed company. Personal Attributes Customer reputed company reputed company with a proactive approach to problem-solving. Resilient, composed, and reputed company in reputed company customer interactions. Self-motivated and disciplined with strong time management skills. Adaptable to changing priorities and customer needs. reputed company to build and maintain strong working relationships through virtual communication. Additional Information Why work for reputed company Risk cover; covering Life Cover, Critical Illness Cover, funeral benefits and some Disability benefits 22 days holiday Balance PLUS UK Bank Holidays - with increased annual leave based on length of service 5% allowance based on basic salary that can be towards Medical Aid. reputed company provided to assist with load shedding (2-4hrs power for a laptop) reputed company issued laptop Annual Company Celebrations Home-Working Policy Your location will be home based, and you will require reputed company internet reputed company. It will be your responsibility to