Remote CUSTOMER SUCCESS PARTNER

Note: The job is a remote job and is open to candidates in USA. CosmoProf Beauty, part of Sally Beauty Holdings, Inc., is a leader in professional beauty supplies. The Customer Success Partner (CSP) is responsible for delivering high-quality customer experiences through proactive communication, order support, and relationship management to ensure customer satisfaction and retention.ResponsibilitiesServe as the primary virtual point of contact for assigned accountsBuild and maintain strong customer relationships through phone, email, text, and virtual engagementProcess customer orders accurately and efficiently while resolving order-related issuesProactively communicate promotions, new product launches, education opportunities, and business initiativesSupport customer awareness and engagement around company programs, offers, and resourcesPartner closely with field sales teams and leadership to ensure continuity of customer supportRespond to customer inquiries related to products, pricing, inventory availability, and account needsSupport customers through service recovery situations and escalate issues appropriately when neededMaintain accurate customer records and engagement activity within SalesforceMonitor account trends and identify customer risks, concerns, or support opportunitiesSkills3+ years of experience in customer service, inside sales, account management, or related customer-facing rolesStrong communication and relationship-building skillsAbility to manage multiple customer accounts and priorities simultaneouslyHighly organized with strong follow-through and attention to detailComfortable working in a fast-paced, metrics-driven environmentProficiency in Microsoft Office, Salesforce and order management systemsIdeal candidate must reside in: Minneapolis, Minnesota (MN) or either Cleveland or Cincinnati Ohio (OH)Beauty industry experienceExperience supporting customers in a virtual or remote environmentCompany OverviewCosmoProf, a Sally Beauty Holdings company, is proud to be a community of professionals who care about our customers. It was founded in undefined, and is headquartered in Plano, Texas, US, with a workforce of 5001-10000 employees. Its website is http://www.cosmoprofbeauty.com. Apply To this Job .