Customer Success Manager, Customer Lead

IntelliThink is hiring a Customer Success Speicalist to work with our steel and cement accounts in Eastern India. You will be the primary relationship owner for plant-level customers, ensuring they get measurable value from IntelliVibe -- our AI-powered predictive maintenance platform. This is a field-facing role with real ownership: you drive onboarding, adoption, renewals, and expansion. Lead customer onboarding and train plant maintenance and reliability teams on IntelliVibe dashboards, alerts, and RCA workflows. Build trusted relationships across levels -- from maintenance engineers on the shop floor to plant heads and C-suite.Manage renewals and identify opportunities to expand coverage to additional assets or plantsRepresent the customer's voice internally, feeding product and engineering teams with field insights. 5-9 years in customer success, account management, or technical sales -- ideally in industrial technology, IIoT, or B2B SaaS. Working knowledge of steel or cement plant operations; comfortable discussing maintenance schedules, asset criticality, and reliability KPIsConfident communicator in English and Odia/Hindi with the ability to engage plant engineers and senior leadership equally well.Willingness to travel 40-50% to customer sites across Eastern IndiaB.E./B.Tech in Mechanical, Electrical, or Instrumentation Engineering preferred . Competitive fixed CTC with performance variable tied to net revenue retention and account expansion. Senior CSM - Customer Success Lead - Head of Customer Success. .