Customer Retention Executive

Company Description Fiberise Fit is a modern wellness company focused on science-backed nutrition and intelligent health technology. Our premium formulations are designed to deliver measurable results, supporting appetite control, metabolic health, sleep quality, and daily energy optimization. We create elevated wellness experiences tailored to high-performance lifestyles, emphasizing effectiveness and transparency. At Fiberise Fit, team members contribute to a mission of delivering well-being without compromise and helping individuals achieve sustainable health transformations. Job Description Tele Sales Executive Role Overview We are looking for a Tele Sales Executive to manage relationships with existing customers, drive repeat sales, improve customer loyalty, and ensure a high level of customer satisfaction. Key Responsibilities - Manage and maintain relationships with existing customers. Upsell and cross-sell relevant products and services.Drive repeat purchases and improve customer retention.Handle customer queries, concerns, and complaints.Manage difficult or adverse customer situations professionally.Follow up with customers to ensure satisfaction and closure of issues.Reactivate inactive customers and identify new revenue opportunities.Maintain proper customer records and follow-ups in the CRM.Achieve monthly sales, retention, and revenue targets.Contribute towards increasing customer lifetime value and overall company revenue. Skills Required - Strong communication and interpersonal skills Sales and negotiation abilityCustomer relationship managementObjection and complaint handlingGood follow-up and problem-solving skillsTarget-oriented and revenue-focused mindset Experience 13 years of experience in telesales, customer relationship management, inside sales, retention, or customer success preferred. Primary Objective To build strong customer relationships while increasing retention, repeat business, and revenue from the existing customer base. .