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Role & Responsibilities Oversee and visit branches regularly to observe daily workflows, identify bottlenecks, and provide real-time guidance on operational processes like inventory, customer service, and compliance Conduct workshops or one-on-one sessions with branch staff to align on KPIs, business goals, targets, and performance metrics Inspect physical setup: cleanliness, equipment functionality, safety protocols, and inventory accuracy Foster open dialogue to build trust and empower local leaders Supervise branch staff including training, performance reviews, and scheduling to maintain high service standards. Observe daily operations including customer interactions, transaction processing, and adherence to SOPs Analyze financial like petty cash reconciliation and expense tracking for discrepancies Timely & effective communications with business and branch-ops. Ensure audit & compliance with regulations, internal policies, and security protocols while mitigating operational risks. Engagement and providing solutions to business Implementing strategies to drive revenue (CASS business) and meeting business target Identifying automation areas to implementation and evaluating solutions, ensuring projects align with business goals and incorporate the best practices for scalability & efficiency. Building efficiency by eliminating the manual processes Handle 50+ branch Experience and Education 5 to 12 years Any Graduate (MBA preferred) .