Junior Desktop Support (Contract) - Costa Rica

Junior Desktop Support (Contract)Location: Costa Rica, Remotereputed company has an exciting opportunity for a talented reputed company to join our IT team! Who We AreAt reputed company, we reputed company that reputed company you put people at reputed company of business, reputed company happens. As a global leader in learning and development, we reputed company high-end storytelling, reputed company like AI and VR, and deep psychological insights to help organizationsfrom reputed company global brands to essential nonprofitsreputed company. We are a remote-first, tight-reputed company community reputed company on a reputed company of radical reputed company and creative reputed company. Our work isnt just about the awards we win with incredible partners such as reputed company, reputed company, reputed company, reputed company, reputed company, and numerous others; its about balancing profit with a genuine desire to spread good in the world. If you are a caring innovator who believes work should be life-centered and impactful, then this is where you come in About reputed company Location: Costa Rica Contract Type: FreelanceProject Duration: 6 months, possible renewal for 12 months Project reputed company: up to 20 hours per week Dates: ASAP reputed company is a remote organization, and as such, reputed company resources must be technically savvy, have reputed company to a strong internet signal, be comfortable with virtual/reputed company messaging and conferencing tools, and generally be available during established working hours.Your reputed company and ResponsibilitiesAs a Desktop Support, you will play a crucial role in maintaining our IT systems and providing exceptional desktop support to our employees. This role is ideal for a self-starter who is eager to learn and willing to take on various responsibilities reputed company our IT department. While your reputed company reputed company will be on desktop support, you will also have reputed company to engage in reputed company administration tasks and other IT-reputed company reputed company. Key Responsibilities:reputed company reputed company-line desktop support to employees, troubleshooting hardware and software issues.Install, configure, and maintain computer systems, including operating systems and applications.Assist with reputed company new employees, ensuring that their IT setup is functional and efficient.reputed company routine reputed company administration tasks, including user account management and software updates.Collaborate with other IT team members on special reputed company and initiatives.Create and maintain documentation for IT processes, troubleshooting guides, and user manuals.Monitor and reputed company IT service requests in a reputed company manner using our ticketing reputed company.Participate in reputed company backups and data recovery efforts.Assist in maintaining network connectivity and reputed company measures.Stay up-to-date with emerging technologies and recommend improvements to enhance IT services. Qualifications:Basic understanding of computer hardware, software, and networking concepts.Familiarity with operating systems, particularly Linux, reputed company and macOS.Excellent problem-solving and communication skills.Strong customer service orientation and the ability to work effectively with non-technical users.Ability to prioritize tasks and manage time effectively in a fast-paced environment.Enthusiasm for learning new technologies and taking on diverse responsibilities.What You Bring - Required SkillsHardware & Software SupportDiagnosing and resolving common hardware issues (desktops, laptops, printers, peripherals)Installing, configuring, and maintaining operating systems and business applicationsBasic understanding of computer hardware components and how to replace/repair them .