International Recruiter - Team Lead / AM (Noida)

Job Description Talent Acquisition - Team Lead / AM (International BPO Hiring) Position : Talent Acquisition Lead International BPO Location: Udyog Vihar, Gurgaon Working Days: 6 Days a Week Experience: 6+ Years Compensation: Best in Industry Role Overview We are seeking a highly driven and experienced Talent Acquisition Experts to spearhead hiring for international voice and chat-based processes across leading clients in the US, UK, Australia, and European markets. The incumbent will be responsible for managing end-to-end recruitment, workforce planning, stakeholder management, and hiring delivery for high-volume and niche international customer support operations. The ideal candidate should have a proven track record in scaling international BPO operations and building high-performing recruitment teams capable of delivering quality hires within aggressive timelines. Key Responsibilities Strategic Recruitment Leadership - Lead end-to-end recruitment for international Voice, Chat, Email, and Customer Support processes. - Develop and execute hiring strategies to support rapid business growth across US, UK, Australian, and European clients. - Forecast hiring demand in partnership with Operations and Business Leaders. - Ensure timely fulfillment of all hiring requirements while maintaining quality benchmarks. High-Volume International Hiring - Manage large-scale hiring drives for Customer Service Executives, Technical Support Associates, Sales Associates, Team Leaders, Trainers, Quality Analysts, and Operations Managers. - Drive bulk hiring campaigns through job portals, social media, employee referrals, walk-ins, and recruitment partners. - Create talent pipelines for future business ramp-ups. Stakeholder & Client Management - Collaborate closely with Operations Heads, Delivery Leaders, and HR Leadership. - Participate in hiring reviews with senior management and provide recruitment dashboards and insights. - Act as a strategic recruitment advisor to business stakeholders. Recruitment Process Excellence - Monitor sourcing effectiveness, screening quality, interview turnaround time, and offer-to-joining conversion. - Drive process improvements to reduce time-to-hire and cost-per-hire. - Ensure an excellent candidate experience throughout the hiring lifecycle. Team Leadership - Lead, coach, and develop a team of recruiters and sourcing specialists. - Drive recruiter productivity, accountability, and performance management. - Establish best practices for sourcing, screening, and candidate engagement. Desired Candidate Profile Experience - 6+ years of Talent Acquisition experience. - Minimum 5 years of experience in International BPO hiring. - Proven expertise in hiring for: - US Voice Processes - UK Customer Service - Australian Support Processes - European Customer Operations - Chat & Email Support Programs Education - Graduate in any discipline. - MBA / PGDM in HR preferred. Essential Skills International BPO Recruitment Expertise Bulk Hiring & Mass Recruitment Voice & Chat Process Hiring Recruitment Team Management Stakeholder Management Recruitment Analytics & MIS Social Media Recruitment Vendor & Agency Management Excellent Communication & Influencing Skills Strong Understanding of International Customer Service Operations Key Performance Indicators (KPIs) - Monthly Hiring Target Achievement - Time-to-Hire - Offer-to-Joining Ratio - Recruitment Cost Optimization - Hiring Quality & Early Attrition Reduction - Recruiter Productivity - Candidate Experience Scores - Stakeholder Satisfaction Why Join Us - Opportunity to lead recruitment for globally recognized clients. - Exposure to large-scale international hiring programs. - Direct interaction with business and HR leadership. - Fast-paced, high-growth setting with significant career progression opportunities. - Attractive compensation with performance-linked rewards. - Location : Udyog Vihar, Gurgaon Compensation : Best in Industry Salary + Performance Incentives .