Deputy Manager - Reinsurance Operations

Job DescriptionWe are seeking a talented individual to join our Operations team at Guy Carpenter, a Marsh business. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office. \ NDeputy Manager Transactional Services \ NWe're seeking a Deputy Manager - Transactional Services who will lead a team of people supporting various Geographies and engagement with senior leaders on strategic discussions. Opportunity to enhance your knowledge in Re-insurance broking domain as well as Leadership skills.Immense opportunity to lead Change Management initiatives as teams will be undergoing system/process migration. Within the first 30 days, we expect you to gain in-depth knowledge of the service you would handle & understand the role requirements. Within 60 days, attain competency & establish good relationship with all colleagues & onshore stakeholders & finally within 90 days, be able to manage the team seamlessly with limited support. Leading operational delivery for the team/BU/entities assigned and provide dashboard and metrics to show trends, figures and business insight. \ NWe will count on you to: \ N \n Demonstrates strong knowledge of technical/functional insurance and reinsurance concepts, terms and contract clauses including Excess of Loss, Facultative & Proportional treaty.\ N Demonstrates basic knowledge of market practices within technical domain areas\ N Networks with external groups to increase own knowledge of the technical area.\ N Responsible for operational issues within direct area of responsibility; maintain robust operational management discipline using reporting metrics, ensuring all colleagues are operating rigorously within all published procedures and professional standards. \ N Able to lead team members in day-to-day operations to ensure accuracy and quality of work in order to provide outstanding client service.\ N Ensure Compliance adherence to internal and external regulators guidelines\ N Be actively involved inmanaging FMEA, Risk Register and all compliance related matters as per the defined timelines.\ N Has good understanding of the concept of operational risk and how this is controlled within organization/department.\ N Helps teams minimize E&O exposure.\ N Manage migrations seamlessly This includes system and/or work transfers by proactively identifying roadblocks, provide solutions and perfect execution\ N Ensure team members aretrained adequately and all training documents/records maintained within the team.\ N Manage capacity planning and forecasting\ N Ensure leave policy as per business demands\ N Adherence to the Engagement rhythm - Conduct monthly performance reviews and appraisals within agreed timelines\ N Succession Planning - Identify and develop individuals for next level with IDP and support bottom quartile colleagues with Performance Improvement Plan\ N Personally coaches and develops team members spending adequate time with them.\ N Ensure attrition is managed as per the company standards. Strong Early Warning system (EWS) management to identify early and accurate detection \ N Develop effective relationships with the stakeholders (internal and external) and participate and contribute in meetings\ N Embed a continuous improvement culture by motivating & influencing teams to drive process improvement\ N Participate in central projects and deliver as per the agreed objectives\ N\nWhat you need to have: \ N \n Graduate (Commerce preferable)\ N 8+ years of experience in Reinsurance broking in the operations area\ N Past experience of leading a team of 10-15 members\ N The position requires technical expertise (XOL, Facultative & Proportional Treaty business)\ N Excellent communicationand leadership skills\ N Organizational and time-management skills\ N Knowledge of Reinsurance Broking business and the related terminologies.\ N In-depth knowledge of performance metrics\ N Ability to prioritize and handle multiple tasks/projects during peak volume periods\ N Collaborative mindset across levels and teams\ N Good command on MS Office applications (MS-Excel, MS-Word)\ N\nWhat makes you stand out \ N \n Adaptable communicator, facilitator, influencer and problem solver\ N Good relationship skills, Proven ability to work on own initiative as well as in a team\ N Ability to multi-task and prioritize time effectively\ N CII Certification\n Past experience of leading a team of 10-15 members\ N Proven Reinsurance domain knowledge\ N Excellent Team Manageme .