Front Office Manager

Company Description Geetanjali International Deoghar is a hospitality establishment located in Deoghar, serving a diverse range of guests, including business and leisure travelers. The property focuses on delivering a comfortable stay experience with attentive service and well-maintained facilities. Team members are encouraged to uphold high standards of professionalism and guest care. The organization values reliability, courteous behavior, and a strong commitment to operational excellence. Role Description The Front Office Manager is a full-time, on-site role based at Geetanjali International in Deoghar. This position oversees daily front office operations, including managing check-in and check-out processes, supervising front desk staff, and ensuring smooth coordination between reception and other departments. The role involves handling guest inquiries and complaints, monitoring reservation activities, maintaining accurate records, and ensuring that guests receive prompt and courteous service. The Front Office Manager is also responsible for implementing front office procedures, training team members, managing schedules, and supporting continuous improvements in guest satisfaction and operational efficiency. Qualifications Strong front office and office administration skills, with experience managing reception operations and coordinating daily workflows.Demonstrated focus on customer service and customer satisfaction, with a track record of handling guest inquiries and resolving issues effectively.Excellent communication skills, including clear verbal and written communication and the ability to interact professionally with guests and team members.Previous experience in hospitality or hotel front office management is highly beneficial.Ability to lead and motivate a team, manage schedules, and maintain a professional demeanor in high-pressure situations.Proficiency with basic computer applications and front office software; familiarity with reservation and property management systems is an advantage.Relevant diploma or degree in hospitality management, business administration, or a related field preferred. .