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Role & responsibilities -It is a Work from Home process(WFH). -Handle customer queries through both chat and voice support channels in a qualified and courteous manner -Help customers with orders,payments, delivery and other issues -Ensure high level of customer satisfaction by delivering prompt, empathic and solution oriented support. -Maintain professionalism, confidentiality, and data security while handling customer information. Preferred candidate profile -Exellent verbal communication skills in both hindi and English -Robust customer service orientation with a positive and skilled attitude Willingness to work in Rotational shifts, including night shifts and weekends. 9 hours rotational shifts -Rotational week off No leaves for the first 90days Camera must remain ON throughout the 9 hour working shift as per the company policy -Candidates must have his own laptop,wifi and powerbackup. Note: Startek does not charge any fee for recruitment.Hiring is completely free of cost. Be Aware of anyone asking for money in the name of Startek Hiring. .