Senior Manager -Operations (International BPO)

Responsibilities & Accountabilities: The below are the basic roles and responsibilities: 'Own' the client relationship from the point of sale Lead, manage, and support the early life account management team Ensure, always, that new clients' problems are resolved quickly, by owning the issue and tracking resolution through the relevant back office/frontline teams Deliver growth in revenue including upselling products and increasing online and offline orders Resolve any issues created during the sale, including mismatch between client need and products sold Align packages with client affordability within a framework to be agreed - ensuring prompt action is taken to address clients that aren't getting what they expected or needed and neither are we Work closely with territory managers and regional support agents to create a streamlined approach to issue resolution and relationship management Understand the competitor environment Understand how Foodhub fits in to the industry and where, and actively research and learn everything about the industry from a commercial and a product perspective - ensuring a deep understanding about how to move the dial at a client level, generating value for clients wherever possible. Requirements Excellent communication skills Minimum of 6 - 10 years in Managerical role. Intelligent and analytical - ability to go deeper than understanding the problem, providing creative and multi-dimensional resolutions Candidate with a desire to push the boundaries, try new things and risk failure with a reasonable degree of control! A natural leader that can inspire, encourage, and create exceptional levels of care and passion for the business within the team An imperfect perfectionist able to keep progressing without getting too bogged down in issues that cannot be easily resolved .