Vacancy For Qa Bpo Jabalpur

Job Description: Role Summary The Assistant Manager QA is responsible for ensuring high accuracy, compliance, and client-defined quality standards across KPO deliverables. The role focuses on auditing, process improvement, team coaching, and data-driven quality management. Key Responsibilities Quality Monitoring & Audits Conduct regular quality audits of deliverables, reports, and transactions. Review complex outputs to ensure compliance with SOPs, client, and regulatory requirements. Process Improvement (QA/QC) Analyze quality data to identify trends and root causes of errors (RCA). Implement corrective and preventive actions (CAPA). Maintain SOPs, quality checklists, and audit frameworks. Client & Stakeholder Management Conduct calibration sessions with internal teams and clients. Prepare and share quality dashboards, error analysis, and performance reports. Handle client escalations related to quality. Team Leadership & Coaching Mentor and guide QA analysts and operational teams on quality standards. Identify training needs and support skill development programs. Provide regular feedback to improve individual and team performance. Compliance & Risk Management Ensure adherence to internal policies and external compliance standards (ISO, data privacy, etc.). Support internal and external audits and ensure audit readiness. Skills & Qualifications Experience: 45+ years in Quality Assurance within BPO/KPO or similar domains. Technical Skills: Robust MS Excel and PowerPoint skills; data analysis exposure preferred. Quality Tools: Knowledge of RCA, CAPA, FMEA, Lean Six Sigma (preferred). Soft Skills: Solid analytical ability, transparent communication, attention to detail, and leadership mindset. .