Accounts Receivable Supervisor

Job Summary: Responsible for planning, scheduling, and supervising the work of an accounts receivable team. As the Collections Manager, you will lead and manage the Collections function, and Dispute Management. You'll oversee a team of professionals, ensuring delivery against KPIs and SLAs while maintaining a strong internal control framework, will be managing global transitions, stakeholder management. Key Responsibilities: Supervises a group of accounts receivable clerks within the established accounting policies of the corporation. Monitors the collection process and negotiations with past due accounts. Prepares reports on receivables, receipts, and account balances. Recommends changes in methods and procedures to improve the efficiency of the accounts receivable unit. Coaches and mentors accounts receivable clerks; assigns work according to availability, skills, and developmental needs; assesses performance and provides feedback to direct reports. What you'll be doing: 1. Strong Expertise in AR & Collections (Highly Important Must Have) Lead and manage Collections, Deductions, and Dispute ResolutionDrive collections strategy to reduce DSO, minimize overdue receivables, and improve cash flow.Conduct detailed analysis of aging reports, payment delays, dispute trends, and customer behavior.Oversee follow-up on outstanding invoices, proactively identifying at-risk or problem accounts and partnering with leadership and account teams to drive timely resolution.Develop, implement, and continuously refine collection strategies to maximize payment recovery while maintaining positive client relationships.Lead high-priority collection campaigns and customer follow-ups to improve recovery rates.Manage complex customer accounts, escalations, write-offs, and settlement negotiations.Work closely with Sales and Finance to resolve billing errors, pricing issues, and dispute root causes.Establish, document, and enforce standard operating procedures (SOPs) to ensure consistency and compliance across the teamImplement best practices to improve customer experience.2. Communication Excellence Critical Requirement Exceptional communication is mandatory, clear, professional, structured, and customer focused.Conduct regular calls with global customers for collections, dispute closure, and account reconciliation.Present AR dashboards, collection insights, and risk summaries to senior leadership.Guide the team on customer communication etiquette, call handling, and escalation management.Communicate complex AR issues in simple, actionable language.4. Team Leadership & 24/7 Operations Management Lead multi-shift AR/OTC teams ensuring performance, quality, and compliance.Conduct coaching, training, and skill development sessions for AR, Collections, and Cash App teams.Manage headcount planning, shift rosters, and workload allocation for round-the-clock operations.5. Controls, Compliance & Audit Ensure adherence to SOX, internal controls, and audit standards.Maintain strong documentation for AR processes, collection notes, and dispute resolution.Support Internal and External Audits6. Reporting, Analytics & Insights Create and publish AR dashboards:DSOCEIAging bucketsCash collected vs. targetDisputes & deductionsUnapplied cashProvide data-driven insights to leadership for improving AR trends and reducing revenue risks.Required Skills & Competencies Core Must-Have Skills Strong knowledge in AR, OTC, and Collections (highlighted competency)Excellent communication skills (verbal, written, and customer interaction)Advanced knowledge of Aging Analysis, DSO calculation, CEI, collections strategyExpertise in Oracle, SAP & High Radius ToolStrong organizational and problem-solving skills with attention to detail Strong negotiation and customer handling skillsAbility to work independently, multi-task and prioritize effectivelyApply Lean, Six Sigma, or similar methodologies to embed a culture of continuous improvement.Willing to work from office and follow US ShiftsWorking knowledge of SAP/Oracle/ERP AR modulesShared Services / GCC / BPO experience preferredLeadership Skills Ability to lead and motivate teamStrong analytical and decision-making capabilityAbility to handle escalations with calmness and clarity Competencies: Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Develops talent - Developing people to meet both their career goals and the organizations goals. Drives results - Consistently achieving results, even under tough circumstances. Ensures accountability - Holding self and others accountable to meet commitments. Manages conflict - Handling conflict situations .