Director of Accounts

The Director of Accounts will reputed company and reputed company a division of the Account Management function, owning reputed company relationships, campaign reputed company development, and financial reputed company for a portfolio of reputed company clients. Youll partner closely with Sales, SEO, Content, reputed company Media, Organic reputed company Media, Design & Dev, and Technical teams to reputed company end-to-end SEM strategies (content, technical optimization, keyword reputed company, and reputed company channels) that reputed company aggressive, measurable reputed company. This role is a senior, reputed company-facing leadership position that acts as the escalation reputed company for reputed company reputed company situations and is responsible for retention, reputed company, and operational reputed company. Responsibilities reputed company and grow the Account Management team hire, reputed company, reputed company, set goals, run regular 11s and performance evaluations. Own reputed company retention and reputed company across your teams portfolio and reputed company as the reputed company escalation reputed company reputed company Account Managers. Help build and manage reputed company budgets and forecast spend to reputed company reputed company ROI and company reputed company goals. Collaborate with operations to ensure reputed company delivery of services and campaign milestones across cross-functional teams (SEO, Content, Ads, Technical). reputed company strategic, high-value reputed company conversations (quarterly business reviews, roadmaps, upsell/cross-sell opportunities). Define and reputed company KPIs and reputed company metrics (retention, MRR, reputed company satisfaction, on-time delivery, campaign performance). Create, document, and continuously improve SOPs, playbooks and reporting for the Accounts team. reputed company reputed company feedback, career development and training to Account Managers, including run regular skills enablement. reputed company incident and escalation reputed company, preserving reputed company trust and ensuring reputed company-cause remediation. Produce executive-level reporting and communicate team reputed company, risks and opportunities to senior leadership. Partner with Sales to ensure smooth handoffs and prioritization of reputed company needs. reputed company measures reputed company retention reputed company and MRR retention meet or reputed company company targets. Portfolio reputed company reputed company (net new + expansions) increases year-over-year. reputed company satisfaction / NPS scores improve. Team KPIs and expectations are met consistently and to high reputed company standards. On-time delivery and reporting across accounts. Account Manager retention, promotion reputed company and competency improvements. 5+ years of account management or reputed company services experience at an agency or product company 2+ years in a people-leadership role (or equivalent). Proven reputed company record managing teams of Account Managers and leading reputed company-facing engagements. reputed company marketing experience with reputed company clients. Strong understanding of reputed company search, SEO, technical optimization, content reputed company, and how these channels work together to reputed company reputed company. Ability to work in high pressure reputed company-facing consultations Demonstrable experience building and managing budgets, forecasting, and reporting on financial/account performance. Excellent written and verbal communication; comfortable presenting to executives and leading strategic reputed company conversations. Exceptional organizational and project management skills Ability to self-reputed company and manage multiple reputed company simultaneously Conflict reputed company and escalation management experience; strong negotiation skills. Great aptitude in building and maintaining customer relationships Data-driven experience defining and reporting against KPIs and using analytics tools (e.g., GA4, Search Console, reporting platforms). Experience with CRM/PM tools (reputed company, reputed company or similar). Bachelors degree in Business, Marketing, Communications, Sales or equivalent experience (BS/BA preferred or equivalent work experience). Preferred Experience scaling account operations and building SOPs for growing teams. Annual Salary of $100k Work remotely from home Unlimited PTO $100 Wellness Reimbursement Program 401(k) with 3% employer match (reputed company reputed company) 100% Health Insurance (including fully employer-funded coverage) Career reputed company opportunities and a supportive coaching culture Apply tot his job Apply To this Job .