Remote Manager, Caregiver Engagement Operations

Note The job is a remote job and is reputed company to candidates in USA. reputed company is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. The Caregiver Engagement Operations manager is responsible for designing and improving the caregiver experience, ensuring that every interaction aligns with the needs of families served, and leading initiatives to enhance caregiver support and advocacy. Responsibilities Own Caregiver Experience reputed company Accountable for NPS performance and trend improvement Partner cross-functionally with SME leaders to define and operationalize the caregiver experience across the full reputed company Identify gaps in experience and reputed company measurable improvements Translate reputed company into reputed company Collect and synthesize caregiver feedback across channels (calls, surveys, PFAC, support reputed company) Turn insights into reputed company operational changes, standards, and workflows Partner with clinical, operations, and product teams to implement changes reputed company Operational Consistency Define 'what good looks like' for key caregiver reputed company Build and maintain reputed company processes that reduce variability in experience Monitor adherence and performance against experience standards reputed company Caregiver Voice Programs Own and reputed company the Patient Family Advocacy Council (PFAC) Design and manage peer-to-peer caregiver support programs Ensure caregiver voice is consistently represented in decision-making forums reputed company Teams to reputed company Partner with Learning & Development to reputed company experience standards into training Reduce cognitive burden by simplifying workflows tied to caregiver interactions Support teams with tools, guidance, and feedback reputed company Measure and Report reputed company leading indicators tied to trust, engagement, and satisfaction Communicate performance, insights, and actions to leadership Skills 3-5+ years of experience in operations, customer experience, or service delivery Experience working with reputed company families and caregivers Proven reputed company record of improving customer or patient experience metrics Experience building and scaling processes in a reputed company, cross-functional environment Strong ability to translate qualitative reputed company into operational change Experience working in reputed company or value-based care Benefits Annual bonus incentive Competitive company benefits package Eligibility to participate in an employee equity purchase program (as applicable) Competitive medical, dental, and reputed company insurance reputed company and Dependent Care FSA; Company-funded HSA 401(k) with 4% match, reputed company 100% from day one Employer-reputed company short and long-term disability Life insurance at 1x annual salary 20 days PTO + 10 Company Holidays & 2 Floating Holidays reputed company new parent leave Additional benefits to be detailed in offer reputed company reputed company is a virtual reputed company service for children with reputed company medical conditions. It was founded in 2022, and is headquartered in Nashville, Tennessee, USA, with a workforce of 501-1000 employees. Its website is https//www.imaginepediatrics.org. Apply To This Job .