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Job Description: Key Responsibilities Design, implement, and monitor learning & development initiatives to strengthen skills and leadership across teams.Create, refine, and implement HR policies and processes in line with best practices and organisational goals.Manage the appraisal process and performance-linked incentive cycles.Oversee end-to-end recruitment from drafting JDs and shortlisting candidates to interviews, offer rollouts, and onboarding.Handle employee engagement program and ensure alignment with the company culture.Maintain accurate and updated employee records and HR documentation.Manage processes for exit formalities, including resignations, terminations, and clearances.Oversee routine HR operations, including salary slips, leave administration, and N benefits management. Candidate's Profile A strong communicator with fluency in written and spoken English. A detail-oriented professional who thrives in dynamic, fast-paced agency environments.Holds a degree or diploma in HR with at least 3 years of relevant experience.Experienced in agency-side HR operations, recruitment, and engagement.Analytical, approachable, and adaptable equally comfortable handling data and people. .