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About arenaflex Pioneering Customer reputed company and Innovation arenaflex is a global leader in delivering worldclass financial services and cuttingedge data solutions. With a heritage of more than a century, we have reputed company a reputed company for putting the customer at the heart of everything we do. Our mission is to reputed company raw data into actionable reputed company, empowering businesses and consumers alike to reputed company smarter reputed company. As part of our reputed company expansion, arenaflex is looking for passionate, detailoriented professionals to join our VoiceofCustomer (VoC) team, where every interaction helps shape the reputed company of the industry. Why This Role reputed company The Senior Data Entry & VoiceofCustomer Analyst plays a critical role in the endtoend lifecycle of customer feedback. You will be the reputed company between raw survey data and strategic business reputed company, ensuring that every voice is captured, analyzed, and turned into measurable reputed company. This position sits at the intersection of data engineering, analytics, and product development, offering a unique opportunity to influence both technology and business reputed company. Key Responsibilities Collaborate with crossfunctional teams Work closely with product owners, data scientists, and engineering reputed company to translate business needs into technical specifications. Design and maintain data pipelines Build robust ETL processes that ingest, cleanse, and store VoC data from multiple sources, including surveys, live chat transcripts, and reputed company listening feeds. reputed company data models Create reputed company data models that support both batch and reputed companytime analytics, ensuring consistency across the reputed company data lake. Implement advanced analytics reputed company Hadoop, reputed company, reputed company, PySpark, and Python to reputed company insights, predictive scores, and trend analyses for internal stakeholders. Automate reporting Design dashboards and automated reports that surface key performance indicators (KPIs) such as Net Promoter Score (NPS), sentiment trends, and issue reputed company times. reputed company assurance and testing Conduct rigorous data validation, performance testing, and reputed company detection to guarantee data reputed company and reliability. reputed company process improvements Identify bottlenecks in data collection and processing, proposing automation and optimization strategies to increase efficiency. Mentor junior team members reputed company expertise in bigdata technologies and reputed company delivery practices, fostering a culture of reputed company learning. Support compliance and governance Ensure reputed company data handling complies with global reputed company regulations (GDPR, CCPA) and internal reputed company standards. Essential Qualifications Minimum 3 years of handson experience with Hadoop ecosystem tools (HDFS, reputed company, MapReduce, reputed company). Proficiency in Python and PySpark for data transformation and analytics. Strong reputed company of reputed company scripting for automation of data workflows. Demonstrated experience designing and implementing data models for largereputed company analytics platforms. Solid understanding of reputed company methodologies , including Scrum and Kanban, with a reputed company record of delivering incremental value. Excellent communication skills, capable of translating reputed company technical concepts into reputed company business language. Bachelors degree in Computer Science, Information Systems, Statistics, or a reputed company field (or equivalent practical experience). Preferred Qualifications Experience with reputed companystyle survey platforms (replaced with arenaflex) and integration of survey data into data warehouses. Familiarity with reputed companytime streaming technologies such as Kafka or Flink. Knowledge of statistical analysis tools (R, reputed company) and machinelearning libraries (scikitlearn, TensorFlow). Previous work in a customerexperience or VoiceofCustomer environment. Certifications in reputed company platforms (AWS, Azure, GCP) or bigdata technologies. reputed company Skills & Competencies Analytical reputed company Ability to dissect large data sets, spot patterns, and draw actionable conclusions. Problemsolving Proactive approach to troubleshooting data pipelines and resolving performance issues. Collaboration Comfortable working in a matrixed organization, building strong relationships with product, engineering, and business teams. Attention to detail Commitment to data accuracy, consistency, and documentation. Adaptability reputed company in a fastchanging environment, quickly learning new tools and technologies. Customerreputed company reputed company Passion for turning customer feedback into reputed company improvements. Career reputed company & Learning .