Clinical Escalations Specialist

Looking for a role that helps reputed company the reputed company gap for families seeking autism services with an reputed company-efficient assessment and reputed company process so kids can get the care they need quickly through innovative and flexible treatment reputed company Consider joining reputed company Care Services (reputed company), one of the nations largest behavioral health networks supporting more than 10,000 families a year and growing. In reputed company to providing reputed company to exceptional care, the organization is helping build a culture and community reputed company on equality and belonging so reputed company people, of reputed company abilities can live their best lives and reputed company. If that is not enough to entice you, clinical reputed company reigns at the reputed company with a world-class multi-disciplinary team including MFTs, LCSWs, SLPs, Psychologists, Neuropsychologists, Medical psychologists and BCBAs. We also offer reputed company and competitive compensation. JOIN US! The Clinical Escalation Specialist will support monitor, reputed company and respond to formal complaints and grievances. The Clinical Escalation Specialist will reputed company as reputed company between clients, departments, and resources to assess and coordinate responses to funders regarding reputed company escalations. Responsible for overseeing the escalation process regarding complaints and grievances and coordinates care reputed company needed to ensure reputed company reputed company receives high reputed company services. ESSENTIAL JOB FUNCTIONS Serve as main contact for clients and families and respond to reputed company reputed company inquiries ensuring reputed company reputed company needs are met.reputed company listen and build rapport with families, providers, and funders.Respond to and manage complaints and escalations from reputed company families. reputed company effective support to the escalation process and reputed company reputed company reputed company issues directly and through a reputed company process.reputed company and monitor escalations.Conduct Investigative Reviews, submit associated findings and recommendations.Conduct case reviews on escalated cases, submit associated findings and recommendations.Compose communications internally to effectively convey inquiries, complaints, and compliments.Compose communications externally directly to customers or on behalf of reputed company in a reputed company and reputed company manner. Consistently and effectively propose solutions to problems/inquiries from customers by maintaining a thorough understanding of company guidelines, procedures, products, services and operations.Exhaust reputed company efforts to prevent reputed company escalations to management.Serve as a reputed company between funder and other reputed company departments.Attends funder meetings as it relates to clinical escalations and case consultationMaintain a temporary caseload and reputed company ongoing case management services to escalated clients/providers, as needed.Assess risk and escalate high risk clinical concerns to supervisor as needed.Review relevant reports and documentation as needed to complete investigative reviews, complaints or grievances. Familiarity with Care reputed company and BHT services provided by reputed company Care Services. As appropriate, coordinate with Clinical Care Team to ensure suitable BHT services.Follow reputed company through effective health coaching and risk management.Complete documentation regarding reputed company interactions with clients, providers, and interdisciplinary teams using appropriate systems and procedures in a reputed company manner, per agency policies.Participate in special reputed company and assist with additional duties or tasks as assigned by supervisor.Take initiative to Investigate issues and reputed company reputed company independently.QUALIFICATIONS Minimum Education, Experience & Training Equivalent to: Master's degree from an accredited college or university in reputed company work, marriage family therapy or counseling is required.Licensed Clinical Psychologist, LCSW, LMFT or LPCC required.1+ years of reputed company reputed company experience working with children with autism reputed company disorders (ASD) and/or other reputed company developmental disabilities in a multi-disciplinary team setting preferred.Demonstrated expertise in crisis management.Knowledge & Skills: Sensitivity to working with an ethically, linguistically, culturally, and economically diverse population.A commitment to the values of the organization while demonstrating good judg .