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- Profound domain knowledge of various customer support activities i.e. part payment, foreclosure, Payment allocation - Possess working knowledge of operations, guidelines and regulations that pertain to the mortgage and retail loan industry - Knowledge of Finnone system and well versed with Excel formulas for data analysis. - Understanding of digital payments processing and appropriation in the loan accounts. - Works in close coordination with GRO and customer service team to ensure proper understanding of customer needs and ensure their requests are addressed in best possible manner. - Handy knowledge to prepare loan repayment schedules in excel to explain customers. - Manages and controls the working framework for the department, ensures implementation and review of activities in order to achieve high performance standards and continuous improvements. Monitor KPIs and team performance Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying. .