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Summary We are seeking a detail-oriented and customer-focused Customer Support Executive to join our Medical Billing team at a leading KPO in Kolkata. In this role, you will serve as a key liaison between international clients and our medical billing operations, ensuring accurate, compliant, and timely resolution of billing inquiries. The position demands strong communication skills, a commitment to quality, and the ability to thrive in a structured, process-driven environment. As a vital part of our customer service ecosystem, you will contribute to maintaining high client satisfaction and operational excellence in a fast-paced, global-facing setting. Responsibilities Handle international customer queries related to medical billing with accuracy and professionalism Ensure strict adherence to medical billing regulations and compliance standards Maintain and update customer records in internal systems with precision and consistency Deliver exceptional customer service by resolving issues promptly and effectively Meet defined quality, productivity, and process compliance targets on a regular basis Requirements Open to freshers as well as experienced candidates. Undergraduate or graduate degree in any discipline Excellent verbal and written English communication skills Strong problem-solving abilities and customer service orientation Proven ability to work efficiently in a process-driven, deadline-oriented environment Must be currently residing in Kolkata Availability to work during day shifts with fixed off on Saturdays and Sundays Note: Only candidates currently residing in Kolkata will be considered for this role. BenefitsSalary: Up to 18,000 in-hand Incentives over and above the salary Provident Fund (PF) Medical Insurance coverage Cab facility for employees Other Job Details / Key Pointers: Location: Sector 5, Kolkata (WFO) Age: Open (as per policy) Gender: Male / Female Eligibility: Freshers & Experienced | Kolkata candidates only Qualification: UG / Graduate Pass-out Year: Any Shift: Day shift | SatSun fixed off Payroll: Direct KPO payroll Communication: Excellent English (Verbal & Written) Salary: Up to 18,000 in-hand + incentives Relocation: Not available .