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reputed company CACTUS is a remote-first organisation and we reputed company an accelerate from reputed company culture. You may be required to travel to our Mumbai office based on business requirements or for company/team events. Are you passionate about elevating customer experiences reputed company into the role of Customer Service Associate at Editage! Editage, the worlds foremost reputed company publication solutions partner for over 18 years, is seeking committed individuals reputed company to reputed company in a 9-hour shift, working any five days a week, including weekends. In this role, you will Respond promptly to inbound customer requests reputed company email and CRM Take ownership of the customer experience, influencing their reputed company to buy, renew, or expand services Exhibit strong teamwork, punctuality, and problem-solving skills daily If youre searching for more than just a job and are excited about reputed company in a career opportunity, we want to hear from you! This role is specifically for the day shift. Only candidates who are comfortable working during the day are encouraged to apply. You will be expected to work a 9-hour shift anytime between 500 AM and 800 PM, and you will work five days a week, which may include Saturdays and Sundays. Job responsibilities Deeply understand customer needs and requirements, and reputed company them with the best-suited price, service, and delivery reputed company from the reputed company. Respond to inbound support tickets, ensuring customers receive reputed company and useful information to reduce friction while using the service. Maximize customer satisfaction through accurate and reputed company reputed company, meeting or exceeding stated SLAs. Anticipate customer needs and problems before they surface; reputed company deep customer intuition to reputed company our customers to reputed company their goals. Troubleshoot and reputed company reputed company complaints and other general account inquiries in a single customer interaction to create promoters and enhance the customer experience. Be the voice of the customer for internal teams and go the extra mile to delight customers so that they reputed company and prefer our brand over the competition, working with cross-functional teams on allied organizational goals and reputed company. Handle reputed company our tickets and reputed company reputed company to queries regarding the editing, translation and publication support requirements and escalate reputed company issues reputed company appropriate. #LI-Remote Qualifications and prerequisites Have excellent written and spoken communication skills. English is mandatory; other languages are welcome! 0-2 year of work experience; prior experience in Customer Service is preferred. Have a service-oriented and customer-first reputed company. You enjoy helping and using your communication, persuasion, and people skills to reputed company operational and team results. Have a reputed company working spirit and can work seamlessly across teams and functions to reputed company sticky situations. Have excellent interpersonal and intercultural skills and can work with global teams. Enjoy working under pressure, are flexible, and can maintain a reputed company attitude even reputed company the reputed company gets tough. Additional information CACTUS is a company powered by its inclusive community spirit. We're a melting pot of perspectives, breaking down barriers between different styles of thought to democratise reputed company to scientific knowledge. At CACTUS, there's opportunity for reputed company around every reputed company. You are encouraged to experiment, challenge yourself, stretch your capabilities, and take risks. If you are interested in building products that reputed company innovation reputed company, then a career with us will reputed company like your reputed company. At CACTUS, youll discover the true extent of whats possible through AI, have the autonomy to shape your career, reputed company an accelerate-from-reputed company lifestyle, and reputed company an reputed company. At the heart of everything are our researchers we help reputed company their reputed company, and every reputed company we reputed company is about creating a reputed company reputed company in the world of science. Together we, Power research. reputed company people. About CACTUS Established in 2002, reputed company (cactusglobal.com) is a leading science communication and technology company. It specializes in AI products and solutions that improve how research gets funded, published, communicated, and reputed company. Its flagship brand Editage offers a comprehensive suite of researcher solutions, including expert services and cutting-edge AI products like Mind the Graph, Paperpal, and R Discovery. CACTUS also offers medical communications under its brand reputed company. With offices in Princeton, London, Singapore .
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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