Technical Consultant/Manager - ServiceNow Platform (Chennai)

Job Title: Technical Product Manager ServiceNow Platform Location: Chennai, India (Hybrid) Experience: 12+ Years Overall (5+ Years in ServiceNow) Role Overview We are looking for a Technical Product Manager to drive the product strategy, roadmap, and delivery of our enterprise ServiceNow platform. You will collaborate closely with business stakeholders, developers, security teams, and executive leaders to translate business priorities into scalable platform solutions and automated workflows. Key Responsibilities - Product Ownership: Define and manage the overall product roadmap for ServiceNow platform capabilities. - Agile Delivery: Translate business requirements into epics, user stories, and acceptance criteria; manage and prioritize the product backlog. - Engineering Collaboration: Partner with engineering teams on solution design, API integrations, and platform enhancements. - Process & AI Optimization: Identify opportunities to leverage ServiceNow AI (Now Assist, Virtual Agent, Predictive Intelligence) and automation to streamline workflows. - Metrics & Governance: Track platform adoption, KPIs, and ROI while ensuring compliance, security, and governance standards. Requirements - 12+ years overall experience in Technical Product Management or enterprise platform delivery. - 5+ years hands-on experience in ServiceNow domains (ITSM, ITOM, CMDB, SPM, SecOps, or HRSD). - Proven track record with Agile/Scrum, product lifecycle management, and release planning. - Solid understanding of ITIL processes, API integrations, SaaS architectures, and cloud platforms. - Robust communication and stakeholder management skills. - Located in or willing to commute to our Chennai office under a hybrid work model. Nice to Have - Certifications: ServiceNow CIS, CSA, or recognized Product Management certifications. - Familiarity with ServiceNow AI tools (Now Assist, Virtual Agent) or Microsoft Copilot/Azure integration. .