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Key Responsibilities - Handle inbound and outbound calls from patients. - Schedule, reschedule, and cancel appointments. - Verify patient demographics and insurance information. - Confirm upcoming appointments and send reminders. - Answer patient inquiries professionally and courteously. - Update patient information accurately in the EMR system. - Follow clinic scheduling protocols and HIPAA guidelines. - Provide excellent customer service to patients and healthcare providers. Required Qualifications - 15 years of experience in Patient Scheduling, Customer Service, Call Center, BPO, or US Healthcare. - Excellent verbal and written English communication skills. - Strong interpersonal and customer service skills. - Comfortable speaking with US patients over the phone. - Experience with eClinicalWorks (eCW) is a plus. Location: Ahmedabad, Gujarat (Work from Office) Shift: Night Shift (US Shift) Contact HR : +91-XXXXXXXXXX | Send your resume : hr@jvhealthcaresolutions.com Compensation: 30,000.00 - 40,000.00 per month Benefits: - Adaptable schedule - Food provided - Leave encashment - Paid sick time - Paid time off Work Location: In person .