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Roles and Responsibility Manage and oversee the collection process to ensure timely debt recovery. Develop and implement effective strategies to improve collection efficiency. Collaborate with internal teams to resolve customer complaints and issues. Analyze and report on collection performance metrics to identify areas for improvement. Ensure compliance with company policies and procedures. Lead and motivate a team of collection professionals to achieve targets. Job Requirements Proven experience in collection management or a related field. Robust knowledge of employment firms and recruitment services. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Robust analytical and problem-solving skills. Familiarity with industry trends and best practices. .