Digital Marketer and Support

Digital Marketing & Customer Support Executive Job Title: Digital Marketing & Customer Support Executive Job Type: Full-time Location: On-site Job Summary We are looking for a proactive and customer-focused Digital Marketing & Customer Support Executive to join our team. The ideal candidate will handle customer support through inbound calls, conduct outbound calls for marketing and lead generation, and manage our Meta (Facebook & Instagram) business accounts and campaigns. Strong communication skills and basic digital marketing knowledge are essential. Key ResponsibilitiesCustomer Support Handle inbound customer calls professionally and resolve queries. Provide product/service information and assist customers with their concerns. Escalate technical or complex issues to the appropriate team. Maintain accurate records of customer interactions. Marketing & Sales Make outbound calls to prospective and existing customers for marketing campaigns. Follow up with leads and schedule appointments or demos when required. Promote company products and services while maintaining a positive customer experience. Maintain and update lead status in CRM or internal systems. Digital Marketing Manage Meta Business Manager, including Facebook and Instagram pages. Create, monitor, and optimize Meta advertising campaigns. Respond to messages, comments, and customer inquiries on social media. Monitor campaign performance and prepare basic performance reports. Coordinate with the marketing team to execute promotional campaigns. Requirements Bachelor's degree or equivalent experience. 13 years of experience in customer support, telecalling, or digital marketing. Good verbal and written communication skills in English and Hindi (additional languages are a plus). Experience with Meta Business Manager and Facebook/Instagram Ads. Basic understanding of lead generation and digital marketing concepts. Comfortable making outbound calls and handling inbound customer support. Familiarity with CRM software and Microsoft Office/Google Workspace is preferred. Strong organizational and multitasking abilities. Preferred Skills Customer service orientation. Excellent communication and persuasion skills. Problem-solving mindset. Ability to work independently and as part of a team. Attention to detail and time management. Benefits Competitive salary. Performance incentives. Training and career growth opportunities. Friendly and collaborative work environment. Paid leave and other company benefits (as applicable). Experience: 13 years (Preferred) Work Schedule: Full-time Compensation: 10,083.47 - 25,930.00 per month Location: Moga, Punjab (Moga) (Required) Work Location: In person .