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Digital Core Assurance Consultant Communications & Media Management Level: Analyst /Consultant / Team Lead Location: Bengaluru / Gurugram / Pune / Mumbai / Remote options available Travel: As per project requirements Role OverviewAs a Digital Core Assurance Consultant, you will work with clients in the Communications & Media industry to design, shape, and deliver assurance transformation programs. You will leverage your consulting expertise, telecom assurance domain knowledge, and familiarity with digital platforms (e.g., ServiceNow) to drive value through operational maturity, automation, and process optimization. Key ResponsibilitiesConsulting & Transformation DeliveryLead or support client engagements focused on assurance maturity improvement, process re-engineering, and platform adoptionConduct as-is / to-be assessments of assurance functions such as Fault, Performance, and Workforce ManagementSupport definition and design of end-to-end assurance frameworks including Experience Management, Service Operations, and Connectivity ManagementSolutioning & Platform EnablementTranslate assurance use cases into ServiceNow platform capabilities (e.g., AIOps, CMDB, FSM, ITOM, Service Assurance modules)Define business requirements, functional workflows, and impact analysis across assurance layersCollaborate with platform teams to design solution blueprints and integration flows across BSS/OSSClient Interaction & Stakeholder EngagementEngage with telecom clients, operations teams, and business stakeholders to identify key pain points and improvement areasConduct workshops, capability maturity assessments, and transformation roadmap sessionsDevelop executive-level presentations and contribute to RFPs / proposalsPractice Development & Knowledge SharingContribute to internal asset development: accelerators, maturity models, process maps, and reference architecturesStay current on emerging technologies and trends (e.g., GenAI in Assurance, predictive maintenance, cloud-native platforms)Mentor junior team members and support capability building within the Digital Assurance practiceKey Skills & CompetenciesStrong telecom assurance background: Incident/Problem Management, Fault & Performance Monitoring, Service Health, CMDB, and RCAHands-on exposure to ServiceNow (ITOM, FSM, or CSM modules preferred)Strong consulting toolkit: business case creation, stakeholder analysis, process design, transformation roadmapSolid understanding of ITIL, TM Forum frameworks (eTOM, SID), and telecom operational modelsAnalytical mindset, excellent problem-solving skills, and the ability to thrive in cross-functional environmentsStrong communication, facilitation, and presentation skillsPreferred but Not MandatoryExposure to AI/ML-based assurance, real-time analytics, or automation in telecom networksPrior experience in Assurance-led transformation for 5G, SD-WAN, or Enterprise servicesExperience with Agile/DevOps methodologies and toolsEducational QualificationBachelors degree in engineering, IT, or related disciplines & MBA is a MustCertifications in ITIL, ServiceNow, or Telecom domains will be an advantageExperience Requirements5+ years of experience in the Telecommunications industry with deep exposure to service assurance, operations, or IT transformationMinimum 3 years in consulting or digital transformation programspreferably with a Tier-1 consulting firm or a system integratorExperience in working with or delivering projects on platforms like ServiceNow, Amdocs, Netcracker, or equivalent (ServiceNow experience is a strong advantage but not mandatory)Strong understanding of telecom operations, BSS/OSS domains, and assurance lifecycle from customer experience to service operationsAbout Accenture Accenture is a leading global professional services company that helps the worlds leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen servicescreating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the worlds leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of .