User Support Representative

Role: Customer Support Executive (Onsite) Location: NX One, Techzone 4, Noida Extension (Near Gaur Chowk) Working Days: 6 days/week Timings: 9 AM 6 PM Joining: Immediate (within 1 day) Why this role is perfect for you- If youre someone who enjoys talking to people, helping them solve problems, and want to build a strong foundation in customer support, sales, and communication, this role is a great place to begin. Youll work onsite with a supportive team while enjoying a flexible, trust-based work culture, no micromanagement, just ownership and learning. About HealthTick : At HealthTick, were redefining health and fitness. We believe staying healthy doesnt require extreme diets or exhausting workouts. Using Behavioural Science, AI, and Human Coaching, we help people build sustainable, healthy habits in just 10 minutes a day. Weve already helped thousands of users achieve their health goalsand now were growing fast. About Role: As a Customer Service Executive, youll be the first point of contact for our users and play a key role in their journey with HealthTick. You will Respond to user queries via chat, calls, and emailHelp users understand our programs and convert enquiries into enrolments via chatSupport existing (paid) users and ensure a smooth experienceProactively reach out to users for feedback and insightsResolve app issues, payment concerns, and plan-related questionsTrack and follow up on customer issues until resolutionWork closely with internal teams to solve user problems fasterShare ideas to improve customer experience and reduce repeated queries. What we are looking for This role is ideal for freshers or early-career professionals who want to learn and grow. Youll do well if you have: Good communication skills in English and HindiConfidence to explain and convince users via chatA problem-solving mindset, not just answering questionsEmpathy, patience, and a people-first attitudeAbility to manage multiple chats or callsSelf-responsibilitywe trust you to manage your work(Bonus) A background in health, fitness, or wellness .