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Job Description - Remote Customer Service: Providing customer service and support via phone, online chat, or text. - Call center-based customer support in response to a high volume of low complexity inquiries - Customer issues analysis and resolution (typically performed in an office workplace) in response to a lower volume of higher complexity inquiries - Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility - Acting as liaison between customers, production and distribution departments related to specific customer orders - Providing technical and non-technical customer support in a walk-in service center - Incumbents matching to this specialization are not compensated based on achievement of sales targets. - Positions on this level requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or basic technical education. - Requires moderate supervision. - Can solve routine issues independently, with occasional deviations or improvement to standard procedures. .