Customer Support Advocate

Hello, Hirning for Customer Support ( US healthcare ) Experience: 1 + Years Location: Kolkata / Noida Notice Period: Immediate Joiner Max Rate- up to 6 LPA Shift- Night shift (Work from office ) Desired candidate profile - Experience in handling customer issues, escalation calls, case management, and coordinating with cross-functional teams Excellent verbal and written communication skills in English with strong comprehension abilitiesGood working knowledge of computers, including proficiency in MS Office applications, web-based tools, email systems, and data entry activitiesAbility to analyze information accurately and maintain attention to detailWillingness to work in a 24x7 environmentOpen to working from the office Job Description - Responsible for calling insurance companies in the US to analyze claim status and follow up on outstanding Accounts Receivable (AR)Capable of identifying, capturing, and documenting denial reasons accuratelyUpdate claim status, notes, and actions in the respective systems and databasesCoordinate with internal teams to resolve claim-related issues and ensure timely closureMeet productivity, quality, and compliance targets as defined by the processMaintain confidentiality and always adhere to client and organizational policies. .