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Handle inbound and outbound customer calls professionally. Resolve customer queries, complaints, and service requests. Provide accurate information about products and services. Deliver excellent customer service and ensure customer satisfaction. Required Candidate profile Excellent communication skills required. ( B2/ C1 repreferred) Problem-solving ability Patience and empathy Basic computer knowledge Ability to work in night shifts / rotational shifts Perks and benefits 5.5-day work week Rotational shifts Cab Facility .